unsatisfied
Bad Hotel Stays
I booked a seven day 6 nights Alaskan tour package and I was not satisfied with the hotel accommodations Explore Tours booked for me and my husband . I booked my reservation with Ms. Kami Karp. I asked her if all the hotels I would be staying at had good accommodations because I didn’t want to stay in a bad or rundown hotel. She assured me that all the hotels were good hotels and my stay would be comfortable. The Harbor 360 Hotel was a low budget hotel worthy of 1.5 stars. The furniture in the room was worn. The one elevator in the hotel was very slow. We had to use the stairs to leave and return to the room. My view was the parking lot. The Denali Bluffs Hotel was also a 1.5 star budget hotel. The room was so tight that I had difficulty moving around without bumping into the furniture. The bathtub was dirty and the bathroom sink was stopped up. The television in my room had poor reception. Upon my request the hotel staff cleaned the bathtub. The plumber could not fix the sink and the electrician could not fix the TV. My room was finally changed after I asked for the manager. The room should have been cleaned and the plumbing should have been fixed before my arrival. These two hotels should not have had 4 or 3.5 star ratings. We were led to believe these hotels had great accommodations and this was not the case. Sincerely, Unsatisfied customer