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Explore Tours (alaskatours.com) has 50 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Laurie T.
Roberta did a fantastic job planning my small group adventure to Fairbanks and Chena Hot Springs. Everything worked out perfectly, even the Northern Lights made a debut during our stay. I will definitely refer other guests to Explore Tours for their Great North Adventures. Thank you!
Guiseppe and P.
Explore Tours interpreted perfectly our desires and produced for us a perfect program for the four days we spent in Nome and on Knik River Lodge. We have been very happy about content and service provided by Explore Tours.
Christina
Best vacation for our family and Explore Tours went above and beyond to provide a great experience for all our family members.
Customer
I booked a 3 week tour of Alaska with Explore Tours. We had a few set backs which started with our arriving flight which couldn't land due to weather. Explore tours helped us out by shifting hotels and getting us back on track when we arrived a day late. Then, one week in I had a bad fall while hiking in Denali and broke my ankle. I needed surgery and a 2 day stay at a hospital in Fairbanks. Again, Roberta from Explore tours bailed us out with some rearrangements so that we could continue our trip after I got out. Overall, our Alaska experience wasn't what we expected, but the planning and accomodations were first rate, and Explore Tours emergency support was really there when we needed it. I would use them again.
Response from Explore ToursSep 29, 2017
We certainly never want a guest to experience a medical emergency as you did but we’re glad that we could be of assistance during that time. Alaska truly did hand you quite the adventure, and you proved to be expert Explorer. We hope that after some time to heal and recover you might consider another expedition north to take in some of the missed experiences. We’re here to help make that happen whenever you want some assistance. We think Alaska owes you a little love.
Annette
They did a great job meeting all of our request. We only had one little time difference with a booking but everything else was great! I would definitely recommend this company to anyone. Our vacation was wonderful.
Response from Explore ToursSep 29, 2017
Thank you, Annette, for taking time to share your experience with Explore Tours. We are delighted to hear that your first, and dare we say introductory trip to Alaska went smoothly. Your follow-up communication with us is greatly appreciated. Your feedback helps us make sure both the team here at Explore Tours and our partners across the state strive to provide the very best Alaska has to offer. When you’re ready for round two, we’re here to help!
Adrienne
We have used Explore Tours twice and will continue to use them. They helped me create the perfect itinerary each time. On the last trip we had some airline delays and once I called Explore Tours to let them know what was going on, they immediately called the airlines and made sure we were taken care of for the night and rearranged our itinerary. Because of their quick action our vacation was salvaged. All the staff I have worked with at Explore Tours are friendly, personable and very good at what they do. I can't say enough good about them.
Response from Explore ToursSep 29, 2017
Thank you, Adrienne, for taking the time to share your experience with Explore Tours. We also want to thank you for your return business. We love sharing Alaska with visitors more than once and introducing new treasures and hidden gems to our returning guests. We’re sorry that your trip started off with a few unexpected moments but thrilled you were able to quickly be back on track, exploring our home state and being on vacation. We look forward to your next visit!
Michael K.
The trip that was put together for us exceeded our expectations. Everything worked as scheduled. Orca Island is a must do experience.
Response from Explore ToursSep 29, 2017
Thank you, Michael, for taking time to share your review with us and fellow readers. We are thrilled to hear that your Alaska itinerary exceeded your expectations. Orca Island is a fantastic and unique destination with some pretty ‘once in a lifetime’ views. We’re glad you had the opportunity to enjoy it. We hope that the fishing that followed was just as successful. We hope to see you again soon!
Customer
I received good advice on how to best use the limited time we had available. Everything worked smoothly -and we loved it!!
Response from Explore ToursSep 29, 2017
Alaska is a big state and sometimes the key is finding the right balance of destinations, experiences and time during your visit. We appreciate hearing that we could provide you with the perfect trip for your visit. When you’re ready for the next visit, we’re here to help.
