Alarm RelayReviews of alarmrelay.com

Thorough and patient!

I have been with them for ten years and they have never met me down. Fantastic and reliable service, there when you need it.

Well, it’s only been a few hours, so it’s hard to rate properly. I really think the price is very fair considering I had all the equipment already. Alarm Relay (from a sales perspecitve) has been great. The install today was good... but do you want constructive feedback to help you for your future installations? Tell the customer to expect wicked loud sounds, so if you have ear protection, it may be a good idea to have it ready. I have it, but I was totally unprepared to have the alarm blast in my ear for more than 30 seconds. THEN I had to endure the same thing when I tested the smoke detector. HELLO? Don’t you think it’s important to tell people to wear ear protection if they have it? I don’t really enjoy blasting piercing beeping in my ears! Lastly, tell people you’re going to test their smoke detector and to have a ladder ready to test it. Most smoke detectors are on the ceiling. The install guy was like, “ok, go test the smoke detector”. Yeah, luckily, I had my ladder close by because I’m doing some home renovations. But don’t you think it’s a good idea to inform people they’ll need a LADDER? Anyway, I’m still happy! But I’d like to give you constructive feedback so you go from good to great!

Best price, quick setup of existing alarm system. App interface works well and support has been responsive and helpful. Now using for second house I've lived in.

Responsive service, great technical support, good price, easy to get in-touch with. Will definitely recommend, especially for someone with the existing Alarm System in the house.

Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

Salvador was very helpful and patient with helping me nstall and program.

Customer service was excilant to set up the account with Katy and the tech walked me through the reprogramming of my existing key pad over the phone with no problem. Only issue I have is that I received by mail two window / door stickers to show and "advertise" Alarm Relay when I signed up. I have four doors on my home so I call customer service and requested more stickers. They said there was a charge to order more stickers - Come on guys, I am trying to advertise your company - I own my own business and we give away our tee shirts so people will know who we are and and we get our name out there to be seen. and you are going to charge for stickers. (who's idea was that ! )