Alarm GridReviews of alarmgrid.com

AlarmGrid made my transition from another alarm monitoring company very easy and seamless, the tech that handled my account Darrel K was extrordinarily knowledgeable and efficient. All my questions were answered, in fact they were usually already "infront of" my questions/concerns before I asked. Excellent customer service.

This is the second Alarm.com install I have done with the help of Alarm Grid. Freddie Daniels was FANTASTIC to work with, guiding me through each step in the process. First, I thought I was going to have to change the whole panel and many sensors. Freddie cut through all that and pointed out the ADC SEM communicator, attached directly to my existing system, for a very moderate cost - no new panel or other hardware necessary. Then he walked me through the wiring and installation and stayed cool and informative as we worked through a wiring fault issue over several days. Finally, he ensured the system was operational and all permits were in place and sent me off to add users, etc., with written instructions. Though initially daunting, Freddie's patience and knowledge made it fairly simple and fun.

Resolve my Panel/HomeKit issue. I had WiFi/HomeKit problems for sometime. I removed All my HomeKit items and restored everything but had some tech issues getting the panel reconnected to HomeKit. I sent Freddie a video of my failed attempts and he pointed out I was on the right track but missing 1 step. He provided walk-thru video via YouTube and I resolved the issue. I’ve had Alarm Grid for several years and this was the first time I needed to reach them for support and they came thru!

The responsiveness, knowledge and expertise of the people is exceptional. And the system support I received from Darrel K related to switching over the settings of my rather old ITI system was nothing short of outstanding! He was an absolute delight to work with and the entire process could not have gone smoother or quicker. I have a lot of experience with these kind of things and were it not for his expertise and very methodical approach, it would have taken much longer! I am thrilled to have found Alarm Grid and can't speak highly enough of the company -- and glad to be free of the other (name brand) guys!

Best support in the industry. I will never use a traditional alarm company again.

I am very pleased with Alarmgrid. Freddie spent over two hours with me and was very patient getting my new communicator activated. It turned out that my system had an old voice board and some bad wiring that was interfering with the system.

I am located almost 100 miles away from an alarm installation company so I found it too costly to maintain my alarm system. I decided to upgrade my system on my own with help from Alarm Grid (AG). I found their online resources spot on and with some research and help from AG I was able to do it myself. Now I'm much more confident actually knowing how my system works. AG representatives were very patient and nice. And in particular I would like to thank Thomas Ward for going above and beyond in his customer support!

Customer service has been consistently excellent. From my initial purchase a couple of years ago to day, whether through online chat, email, or voice, I have found the staff at AlarmGrid (Freddie and Dylan in particular) to be very helpful. Highly recommended.