Alan MedsReviews of alanmeds.com

Response from Alan MedsJul 30, 2024

Hi April, Thank you for sharing feedback. We're sorry to hear about your concerns and value your input here. We recently rolled out a new auto-ship program to make it easier for our customers to receive their medication, and we’re learning and improving based on feedback like yours. We also apologize for the difficulty you had reaching us by phone; our customer support team tried to contact you as well. We understand how frustrating this can be and are working hard to ensure it doesn’t happen again. Your satisfaction is very important to us.  If you have any more questions or need further assistance, please feel free to reach out to us at [email protected]. Thank you for your patience and for giving us the chance to make things right.

Response from Alan MedsJul 24, 2024

Thank you for taking the time to share the details of your experience with us, Russell. It is not the level of service or experience that we hope to provide our customers and we are sorry for this. In order to provider the most clarity, our customers are provided prescription & dose information on their medication containers & in their patient portal along with injection instructions. A member of our customer support team has reached out to you to go over this with you and provide support and clarity. We hope to sort this matter out for you soon and are here to support you. Please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction.

Response from Alan MedsJul 29, 2024

Thank you for sharing your concerns, Judy. We take privacy very seriously and want to assure you that we never share medical information with third parties. Our Privacy Policy clarifies that the information shared with third parties is strictly for marketing purposes to improve our services and keep you informed about relevant offers. Specifically, our policy states: "We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you" (see "How We Use Your Information" section).  We also want to highlight that you have the option to opt out of these marketing communications. You can adjust your preferences in your account profile or contact us at [email protected] to request that your information not be shared for marketing purposes (see "Choices About How We Use and Disclose Your Information" section).  We apologize for any confusion and appreciate your feedback. If you have any further concerns or questions, please feel free to contact our support team directly.

Response from Alan MedsJul 22, 2024

Thank you for sharing your feedback, Wanda. First and foremost, we are sorry you had adverse side effects to your stomach. Your health and satisfaction are our top priorities. We want to be sure you seek the appropriate medical care and resources as quickly as possible. We advise you to reach out directly to your doctor via the doctor chat in your Alan Meds portal or seek local care.  Confirming your subscription has been cancelled. We value feedback very much from our customers and would love to speak with you directly to better understand where we let you down and how we could have improved our services for you to have had a better experience with us. If this is amenable to you, please reach out to [email protected] or give us a call at 855-837-6337.

Response from Alan MedsJul 19, 2024

Hi Kara, Thank you for taking the time to share the details of your experience with us and your feedback regarding your shipment and delivery. It is not the level of service that we hope to provide our customers and we are sorry for this. We are always seeking ways to improve our customers' experience. Our number one goal is to provide our customers their medication in a timely and stress free manner and support them in their weight management journey, we did not meet this goal for you and know we let you down.  A member of our team attempted to reach you today. W’ed love the opportunity to speak with you directly. Please don’t hesitate to give us a call or email us at [email protected] and let us know the best time to contact you directly.

Response from Alan MedsJul 23, 2024

Thank you for taking the time to share your feedback, Sherri. We are sorry to hear about your initial experience here. A member of our team attempted to reach you and we hope to connect with you directly to address your concerns. We know there was a question around this being GLP-1 medication, and wanted to clarify as we recently launched an exciting new product offering that is a weight loss pill. This is a non GLP-1 medication intended for our customers who are not a fit for a GLP-1 medication offering and want support in achieving their weight loss goals. Rest assured, we have fully refunded your initial order for the non GLP-1 medication. We are actively working on improving our communication around this new offering in order to ensure the information is clear to each and every one of our customers, including you! If you're open to trying out our experience again, we would love to support you! Please reach out to [email protected] (mailto:[email protected])

Response from Alan MedsJul 30, 2024

Thank you for sharing you feedback, Amy. We are sorry to hear about your initial experience with us. We are very glad to know a member of our team was able to speak with you directly to clarify your dosage and provide instructions on correct dosing. We are continually seeking ways to improve our services and our customers' experience, including how and where prescription information and dose & injection instructions are provided. All medication shipped from our pharmacies includes prescription details on the medication vial, additionally we have information displayed in our patient portal, our website and direct email communication.  Our team is here to support you in your journey. Please don't hesitate to reach out to [email protected] for any additional questions or assistance.

Response from Alan MedsJul 18, 2024

Thank you for taking the time to share the details of your experience. It is not the level of service that we hope to provide our customers and we are sorry for this. Our number one goal is to provide our customers with their medication in a timely and stress free manner and support them in their weight management journey, we did not meet this goal for you and know we let you down. Our physician consultations are done virtually as a telehealth consultation. BMI, comorbidities, existing medications, and other lifestyle factors are used to determine eligibility. Depending on a patient's medical information, these consultations may be asynchronous or synchronous. Patients also have the option to contact their physician through a secure, HIPAA compliant patient portal. Our team has attempted to reach you by phone and email. We would personally like to speak with you regarding your experience. Please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction.