Alan Meds Reviews | Read Customer Reviews of alanmeds.com

Alan Meds Reviews | Read Customer Reviews of alanmeds.com

Alan Meds reviews

Showing 65 reviews with 1 star · Clear filters

Marilyn K.
Oct 24, 2024
The ad said that someone would be…
The ad said that someone would be contacting me within 24 hours I didn't get any kind of contact they have not taken my money yet but it is in my system with my bank and because it is in my system from the bank I cannot cancel it right now I have to wait to go through to have a complaint
Response from Alan MedsOct 25, 2024
Thank you for sharing your feedback, Marilyn. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. During our doctors virtual consultation, a customer's medical intake form and any additional information provided is reviewed before a prescription is approved. Our consultations are typically performed asynchronously and we offer a doctor chat feature via the patient portal for our customers to communicate directly with your doctor! We have cancelled and refunded your order and a member of our Customer Support team has reached out to you directly. We wish you good health and success in your goals and our team is here for any additional questions or concerns [email protected].
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Victoria H.
Oct 23, 2024
My credit card red flagged them and…
My credit card red flagged them and refused to complete the transaction.
Response from Alan MedsOct 26, 2024
Thank you for sharing your feedback, Victoria. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. We’d like to understand and address your concerns so that you can experience our services in the way we intended you to. Please reach out to [email protected] and let us know the best time to contact you directly.
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Joyce M.
Oct 15, 2024
This is a scam!
I filled out the questionnaire and was approved. The money was taken out of my account but ever since it's like the company disappeared. Every link I click on to figure out how to contact them, I'm told I can't be connected to the site and this happens whether I try to contact them through my email or if I look them up online.
Response from Alan MedsOct 17, 2024
Hi Joyce - thank you for sharing your experience. We are glad to have been able to connect with you directly this week to resolve the issue. For any future questions, feel free to contact us at [email protected]. We’re here to help!
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Elizabeth H.
Oct 10, 2024
Won’t return my messages
Won’t return my messages. Charged me before I completed my questionnaire. It must be a scam. I’m going to try to get my bank to dispute the charges. Why can’t people just be honest?
Response from Alan MedsOct 10, 2024
Hi Elizabeth, a member of our customer support team has reached out to go over this with you and provide support and clarity. We hope to sort this matter out for you soon and are here to support you. Please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction.
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James
Oct 2, 2024
Buyer beware they don’t tell you the…
Buyer beware they don’t tell you the true facts and keep changing there story about dosing and when you talk to the doctor they said you are correct and shipment sent. Customer service then says they refunded you for the mistake and it was actually a computer generated response and they never refunded the first payment for the incorrect meds. And Matt is a terrible customer representative and was weary rude and became confrontational. And after I proved him wrong with there own emails he said I was 100 percent correct but still didn’t refund first order but 2 other people said that they had and he could confirm that Terrible terrible customer service and you will be bullied if you ask ? And esp when they were wrong .
Response from Alan MedsOct 4, 2024
Thank you for sharing your feedback with us, James. We are sorry to hear about your concerns. Our doctors follow the titration schedules of the brand name medications and we encourage our customers to review their dose and medical questions with our medical team. Our doctors review all information, including external prescriptions if provided, in a patient’s medical intake and issue a prescription based on the information provided. Our team would like to assist you both in resolving any further concerns so you can experience our services the way we intended to. If this is amenable to you, please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction.
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Jen
Sep 18, 2024
I have been trying to cancel this for…
I have been trying to cancel this for 30 minutes now and keep receiving messages. My prescription has been refilled even though I said I am having major medical issues and have been hospitalized. You need to make this easier to do. This is ridiculous. I have never spoken to a doctor even once to allow them to know what’s going on with me. I need this canceled immediately
Response from Alan MedsSep 20, 2024
Thank you for sharing your feedback, Jennifer. We are very sorry to hear about your recent hospitalization and hope you are getting the necessary medical care and recovering. Confirming your account was cancelled and a full refund issued the following business day after receiving your request. We want to be sure you seek the appropriate medical care and resources as quickly as possible. We advise our customers to reach out directly to your doctor via our doctor chat in their Alan Meds patient portal. We are here if you need any further support [email protected].
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Kelly W.
Sep 15, 2024
maybe you should give me water because…
maybe you should give me water because nothing is done after almost a week for me
Response from Alan MedsSep 16, 2024
Hi Kelly. We're sorry to hear you didn't see results right away however this is to be expected! GLP-1 medications (including Semaglutide and Tirzepatide) typically take about 2 to 3 months to show their full effects taken in conjunction with nutrition and lifestyle adjustments, though individual results may vary. At Alan Meds, we follow the same dosing titration schedule as name-brand medications, starting with a lower dose to allow the body time to adjust and minimize potential side effects before increasing the dosage. If you have any specific questions or concerns about your dosage, you can always discuss them with our doctors via the Alan Meds portal. For any non-medical questions, feel free to reach out to [email protected] -- we're here to support you. Additionally, please be sure to check out our resource center for lifestyle, fitness, and nutrition recommendation to maximize the effects of GLP-1 treatment:https://www.alanmeds.com/resources.
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Terri
Sep 10, 2024
I needed to communicate my situation…
I needed to communicate my situation with them. They ignored my emails, chats, etc. finally when i threatened to cancel, they called me and left a message. I returned the call and was on hold for over 10 minutes. Their level of care is non existent. I tried, they are too automated.
Response from Alan MedsSep 16, 2024
Thank you for sharing your feedback, Terri. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. It's not to the standard we have set for our customer service. We have been navigating very high demand for our program which unfortunately outpaced our customer service capacity, and led to the longer than expected wait time. We have been hiring on our customer experience team rapidly to ensure we can provide top notch service. Our doctors are available to communicate with directly via a Doctor Chat feature in the Patient Portal. I would like to invite you back to Alan Meds to experience our services the way we intended to. If this is amenable to you, please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction. Confirming your account was cancelled.
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