MoMoMo
malicious fraud
This is fraud. Absolutely malicious. Honestly, I wouldn’t even give it one star. My money was withdrawn without my consent. To explain in detail: I paid for the Pro annual plan on July 23, 2025. Since then, I haven’t made any upgrades or changed any credits, yet on August 24, a charge of $912 was withdrawn without my permission! It’s an annual plan — that means the next payment should be a year later, right? What’s even worse is that no receipt was issued! How can something like this be allowed? I would never have noticed if I hadn’t checked my credit card statement. If you’re reading this, please go check yours too! I absolutely cannot trust this company anymore. To be charged such a large amount without knowing is just… unbelievable. I happened to catch it because I always check my statements, but what if I had stopped using the service? Would they keep secretly charging me without me even knowing? That fear is going to stay with me. I’m Japanese, and $912 is about ¥140,000 — that’s way too expensive. I’m furious, and honestly I’m not even sure if I’ll get my refund. What is going on here? If this is a system error, then isn’t it likely affecting many other people, not just me? It would be strange if it only happened to me and no one else. I’ve already reached out for support — I truly hope they respond sincerely.
Response from Akool IncApr 11, 2026
Dear customer, It might be you have multiple accounts and you don't remember all these accounts. It could also be you have multiple seats within your accounts or usage exceeds the limitation, et al. But no worries, please contact our customer service at [email protected], and they are required to reply with 72 hours and provide refunds in most situations. Thank you for your understanding! Best regards, Akool Team