Aidan M.
Unauthorised transactions on my card…
Unauthorised transactions on my card from this company, that I never signed up to. If they reach out to me and resolve the issue, I will adjust my review.

AKOOL is a complete AI Video Generation Suite, transforming how professional video content is created. Our multimodal platform combines cutting-edge generation tools with enterprise-grade production infrastructure to deliver studio-quality results at scale.We believe exceptional video content should be effortless to produce. That's why we've reimagined traditional workflows with intuitive AI tools that empower teams—from marketing, sales to HR, e-commerce and more to create professional videos in minutes, not weeks.Terms of Service: https://akool.com/terms-of-serviceRefund Policy: https://akool.com/refund-policyCreate with Unmatched Ease🎥Image to VideoCreate high-quality 4K videos from images ready for ads, socials, and product reels.🎨High-Fidelity Image GenerationGenerate crisp, premium-looking images with cinematic detail and lighting.🎭Face Swap ProSwap faces in photos or videos with seamless blending and crisp details.✨One-Click TemplatesStart with proven looks and generate polished content in minutes.More than just a tool, AKOOL is your partner in visual storytelling. Whether launching your first campaign or scaling global content, we give you the power to create without limits—faster, smarter and with greater impact.Join 70,000+ businesses transforming their video strategy with AKOOL.Sign up for free. Visit https://akool.com/.Have more questions or would like a demo?Call +1 650-686-5661 or email: [email protected]
Akool Inc (akool.com) has 414 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Aidan M.
Unauthorised transactions on my card from this company, that I never signed up to. If they reach out to me and resolve the issue, I will adjust my review.
Allyson B.
I noticed unauthorized charges from this company to my business account although I never subscribed to them. I disputed the charges and the bank reimbursed me. I received a new card and now they have done the exact same thing for the month of October. Multiple charges and several in the same day. Now I have to cancel my card again! I NEVER subscribed to this business and had to google it to discover what they did. I would be leery of giving them financial information.
jasmina C.
On October 17, 2026, I discovered that AKOOL.com had charged my bank card, even though I have never signed up for a paid subscription with this company or authorized these payments. I have no idea how AKOOL obtained my card details or why my card was charged. Money has been taken from my bank account without my knowledge or consent. This is extremely alarming and has raised serious concerns about payment security and transparency. I expect AKOOL to investigate immediately, explain how these transactions were authorized, stop any further charges, and issue a full refund. I am sharing my experience to warn others to check their bank statements carefully. I will update this review if AKOOL provides a satisfactory explanation and resolves the issue.
Response from Akool IncOct 17, 2026
Hi Jasmina, We’re sorry to hear about your experience. We take reports of unauthorized charges very seriously. We've already sent you a request via Trustpilot asking for your information. Once we receive your details, our customer support team will investigate what happened and review your case as a priority. Best, Akool Team
Gégé L.
Don't listen to the fake reviews, this website is a scam they take your credit card then charge 200 euros for generating a 30 second video that look terrible. Wondering if anyone wants to sue them. I'd be onbord
Response from Akool IncOct 15, 2026
Hi Gege, We’re sorry to hear that your experience with AKOOL did not meet your expectations. We take your concerns regarding pricing and video quality seriously. We’d appreciate the opportunity to look into your case and address your concerns. We’ve already sent you a request via Trustpilot asking for your account information. Once we receive your details, our customer support team will investigate what happened and review your case as a priority. Best, Akool Team
Tashfeen
Like last months report of unauthorized credit card payments to Akool, I never made any transaction with Akool but suddenly on Oct 4 my card was charged 11 times within half an hour with variable amounts paid to Akool, until credit limit was reached. They need to check, this is happening repeatedly. After posting this review Trustpilot replied and asked for contact details. Then after few days Akool emailed to me that they have processed refund of all those transactions. After few days my bank reflected the same, the refund was received, thank you.
Response from Akool IncOct 13, 2026
Hi Tashfeen, We’re sorry to hear about your experience. We take reports of unauthorized charges very seriously. We've already sent you a request via Trustpilot asking for your information. Once we receive your details, our customer support team will investigate what happened and review your case as a priority. Best, Akool Team
Dr A.
no professional video maker, only scammers i ask for refund for making unatural and fame looking videos they said it is in process and next month again charged. and nobody responsing, scaming website for credit card,
Response from Akool IncOct 13, 2026
Hi Ali, We’re sorry to hear about your experience and understand your frustration. We take these concerns seriously. We’ve already sent you a request via Trustpilot asking for your account information. Once we receive your details, our customer support team will investigate what happened and review your case as a priority. Best, Akool Team
Sergio.M.
Assolutamente esperienza negativa. Mi sono iscritto sono passato subito al piano premium, ma non funziona il face swap. Non cambia il volto, nè i capelli, nè la testa, nulla un disatro. Ci ho provato tante volte ma nulla. Consiglio di non buttare via soldi e di utilizzare qualcosa di migliore.
Response from Akool IncSep 28, 2026
Hi Seigo, We’re sorry to hear about your experience with Face Swap. The feature is working normally, and we’d like to better understand what went wrong in your case. We’ve requested your account information via Trustpilot. Once we receive it, our professional support team will investigate the issue and guide you through using the feature. Best, Akool Team
Ana B.
This company has taken multiple unauthorized payments from accounts! Do not do any business with these people.
Response from Akool IncSep 23, 2026
Hi Ana, We’re sorry to hear about your experience. We take reports of unauthorized charges very seriously. We've already sent you a request via Trustpilot asking for your information. Once we receive your details, our customer support team will investigate what happened and review your case as a priority. Best, Akool Team