Kirsty
Disappointing
I purchased a couple of hair clips from this store, one of them arrived broken. I was disappointed with the quality of the clips. I contacted the store to see if I could return the clip and have a new one sent out to me. I received a reply from the store advising me that it was strange the clip was broken as they had never had this issue with this type of clip before and could I send a picture to them. I didn't feel that this was very professional, the clip was broken and wouldn't close, I had paid £5.99 for it and all I was looking to do was send it back and have a replacement, I wasn't asking for a refund. I sent a picture and they replied to say that it was indeed broken and they would send me a replacement. I never did receive a replacement. It just feels like a bit of a waste of money which is a shame as I like to support small businesses. The hair clips are pretty but poor quality and the customer service made me uncomfortable. I would not recommend.
Response from AjouterstoreJul 28, 2020
Hi Kirsty Thanks for the review. We got back to you within 4 mins of your original query via email, 2nd email was responded to within 2 hours therefore I don't understand how that was uncomfortable - if you had any issues with us that time you could have said. Yes, it was odd as we stated because we have truly not had any issue with this style in the past. The replacement was sent out to you, we hadn't heard anything from you therefore we assumed the replacement had arrived ok. If you hadn't received it you could have dropped us a message and we would had been more than happy to send out another one to you. As a small business we do appreciate the support especially during times like these. Thank you