AivituvinReviews of aivituvin.com

ABSOLUTELY CRIMINAL. DO NOT BUY ANYTHING FROM THESE CROOKS. I made a purchase, realized it was the wrong size and asked about a return. I was told I could ship it back at my own expense when the item arrived. I then bought a second item that was the correct measurements. I was negotiated with once the product arrived - offering me 30 or 50 dollars to "keep it" and "ask a friend if they want it" instead of my full refund of $200. Two months later and I am still fighting for my refund. I own one product and have paid for two. Highly UNETHICAL business practices - it's too bad because I have no issue whatsoever with the actual product.

Purchased a cat house (catio) from Aivituin on 19 April 2024 for $465.39. The catio has totally rusted after only 7 months. Rusted so badly that the roof has collapsed into the house and the front portion has disintegrated. Reached out to customer service and provided them several pictures and video that their product was defective and my cats can not use it as it has broken rusted wire all over it. I was offered $20 so I could go buy wood glue and glue the rusted metal back together. If my cats go into this catio the could lose their life. Could poke their eyes on the broken wire or even by ingesting it. Then offered $60 to repair it myself. They will not stand behind their defective product and it was very expensive! Was then told to dismantle the rusted catio that is 106 lbs and ship it back to them. I have no problem sending the catio back but they refuse to send a prepaid shipping label. Zero common sense customer service support. Requesting the compete reimbursement for this AIR52 large catio or a complete replacement. I also have video I can provide as well.

This company is marketing products for rabbits that are cruel and not acceptable. Contacted the company to return the product, was told I would be sent a shipping label which never took place. Deceptive and false advertising practices. I have no problem with the quality, i have a problem that bunny rescues won't let me and my daughter adopt with our 'rabbit hutch' because they are cruel. There is no way they're not aware of this.

Broken definitely not going to use this company again they only offered my $20-$30 to fix broken parts that cannot be fixed

It showed up and the heater does not work.

Fake site from China. I ordered a rabbit hutch, it was "lost" in transit but appears to have never been shipped. Thanks goodness I paid with PayPal and was able to get my money back, but had to open a case with FedEx to try and track my package.