AivituvinReviews of aivituvin.com

I ordered a catio from the website. About an hour later I changed my mind and tried to cancel the order. I sent an email requesting an urgent cancel request. No response. I got on the chat option but no customer service agents were available during business hours. I saw the next morning someone had responded to my chat request at almost 7pm. But they acted like they didn’t see where I had put my order number in to cancel the request. The next morning I sent another email asking to cancel the order. Again, no response. Then the customer service person didn’t respond until after 7pm stating sorry your email must not have gone through. Your item is already shipping. According to FedEx, the item has not been picked up. This has really been the worst experience.

You are terrible at dealing with returns. No help at all.

Yes, the package shipped fast. But the cage is not as high quality as they make it seem. The wood isn't sealed, and it would most likely get soiled if you have ferrets. It's also just not great wood. There's paint chipping and splinters all over it. Don't waste your time and money, the extra hundred bucks for a metal ferret cage is worth it.

This company is hard to reach. You can only email about orders and it takes days for a response.

I have tried to return with no luck. They won’t send a return label. I tried to return it the same day as it was delivered.

Your website told me that I had forgot something in the shopping cart. When examined it was the bunny cage I thought I had ordered. So I ended up reordering. I have sent pictures and emails attempting to get the second order returned. No communication back to me.

The cage is neither “easy clean” nor “anti chew”. The gerbils in one week have almost chewed holes through all the wood! I’m terrified they’ll escape any day now. I reached out to customer support and they suggested spraying it with sour apple spray, which hasn’t deterred them at all and wouldn’t be practical long term. I wrote back asking for a refund but no luck so far. The company’s Better Business Bureau rating is an F, by the way.

This company is operating directly from China. You have a problem which I do…. You’re gonna have to speak with someone in China. They have a warehouse here in the USA. My rabbit hutch? Absolutely junk! Flimsy and unstable and not only is that the truth but they didn’t send me one of the major parts to the hutch , like the hutch’s front!!!! I also received a cracked floor!!!! I wanted to return the hutch and they have ghosted me and won’t give me a return slip!!! I literally was scammed!!! I’m telling you you’re gonna regret it if you don’t take this warning seriously!!!! Also, I cannot believe these credit card companies are supporting this company that is ripping people off!!!