my order number is Order #100023639
I ordered it about one month ago and still haven't receive the hair. I am leaving for vacation next week and have to buy hair elsewhere to get it done before I leave.
Response from AiryhairOct 22, 2017
Hello,
You have ordered hair on Oct 3rd and specifically selected hair extensions that ship in 6 business days, which is Oct 11th.
Since you have selected free shipping, it takes 10-20 days for the items to come while express is 1-3 business days only.
We always suggest our clients to go with the express shipping if they need hair asap, and mention that in every single product page, as well as FAQ and Shipping pages.
II
Irina I.
Cheapest hair extensions
It's so frustrating to read all reviews about remy premium, etc. only to not been able to afford that and wonder how is the cheapest hair? Well, it is actually surprisingly good, it is single drawn (for people not aware, single drawn is cheaper and thinner), 100 grams (i do not recommend less, your hair will look like a rat tail because you need much more weight), i have seen some women get 30 grams of hair, like what?
Anyhow, the hair is washable, tried to curl and it held it, afraid to dye it just to test but i can honestly say, it is rare to find a seller that does not mix any animal or other hair and i believe airyhair is one of the rarest breads that still sell genuine products, get it while you can.
TA
Tamara
4 weeks of washes later, still looks good
I hate companies that sell "real hair" that end up tangling even after the first wash, this is stupid. Airyhair proved to be okay after a bit more than four weeks of daily washing, still looks great (I would say is even better now due to conditioner) and could not be happier. shipping was 12 days, could be faster but I got free shipping option and as the saying goes, don't look a gift horse in the mouth.
JO
Julia O.
Love the double drawn
I got the hair few months ago and have been in love ever since, decided not to post review early as most extensions hold well during first few weeks but it has been 47 days now and it still does not tangle, smells like actual hair (some suppliers smell like chemicals after washing) and the volume is amazing, thank you airy :D
KN
Kristin Nichole G.
You get what you pay for
This is the first time I went through this company because I wanted to try a different brand since I wanted to try tape in hair, so I read reviews and it seemed legit. WRONG. I have been wearing extensions for years and I am also a licensed cosmetologist for 6 yrs now, so I know how to take care of hair. I have had this hair in for 3 weeks (double wefted remy tape ins) and they are literally dreadlocks right now! I have tried literally everything from the most expensive deep conditioners to coconut oil and wig conditioning sprays. NOTHING will help. I can barely get a brush through them and it looks like fried witch hair. I went on a road trip with my boyfriend this weekend and when we got home he had to clean out his car because this hair was all over the place! SO much shedding! I am so disappointed. $200 straight in the trash.
Response from AiryhairOct 10, 2017
Hi Kristin,
I can assure you that this is not normal and we are happy to send you a new set, it could have been damaged during transit as this was a case with few August orders.
Your money won’t be wasted. Messaged you with details!
Let's solve it and we will get you a new set quickly.
ME
Miss Emma F.
Order number
Yes, my order number is 100022855. I have contacted you but not yet recieved a reply.
MA
Marissa
Hair feels rough and it's very thin
Hair feels rough and it's very thin. I waited a month for nothing.
Response from AiryhairOct 1, 2017
Hi, do you have the order number or anything for us to refer to?
The less grams you get, the thinner hair is going to be :) That's just the way hair extensions work. So not sure about the complain.
As for roughness, with thousands of orders shipped in the months of August - September which I assume is when you got your hair, this is the first rough hair feedback.
Have you tried washing the extensions? The more you wash the hair, the better it comes, just like the real hair. We don't add artificial layers of chemicals to poor quality hair like most of suppliers to make it feel super smooth (where effect washed out in a week or so) and hair ends up being a mess.
Anyway, you can still always contact us for a full refund, I would love to contact you but can't find any orders under your name :)
PM
Paris M.
horrible hair quality
I have ordered extensions through this company twice now and I don't think I will continue to do so. The first time I ordered the 22 inch wavy extensions and within a week they were completely matted and trashed. I made sure to use special hair products, braid my hair before bed, I use a wide tooth comb. But no matter what, they were dry, frizzy and matted. So the second time I ordered I decided to get the same extensions but the remy ones. I read that they last longer and better quality. However, those extensions lasted two weeks before the same stuff happened. Not only that but they have a horrible chemical smell that I can not get out of the hair and I've had them in for three weeks now. I really wish these would've worked but I can't afford almost $200 a month to keep getting new hair that lasts maybe a week. Be cautious ordering.
Response from AiryhairNov 4, 2017
Hi,
Thank you for your detailed feedback.
After doing a throughout research, we have found that in rare cases, matting or hair tangling can occur due to different uses or environments. This actually happens to every single brand that we tested, from affordable to luxury.
This is why since 2015, we have implemented a new program, which aims to help our clients and keep them happy. Basically, we guide them on how to fix or repair the hair extensions, and the overall feedback has been overwhelmingly positive. In fact, the majority of people who were unfortunate enough to experience such issues have turned into long term, returning customers.
However, another option is always a money back guarantee, which we offer as per our terms, 100% refund, no questions asked.
Thank you.