Their hair is the best I have found for myself in 4 years. They are of very good quality, very beautiful and thick !
ST
Sharri T.
I'm so glad I found airyhair
I stumbled upon airyhair in my quest to find quality micro loop hair extensions about 2 years ago and I have not purchased hair from anyone else since. The hair is soft and blends seemlessly with my hair. They don't fall out and can be worn for months. Great product, great customer service, why would I buy hair from anyone else??
MA
marthe
Bad customer service
Sendt: tirsdag 26. oktober 2021 kl. 06:31
Til: AiryHair
Emne: Re: AiryHair.com: New Order # 900000199
My e-mail started with this.
"Hi,
Thank you and I looking forward to the exstensions .
Can I ask if they are sent? I live in Norway and have a apointment with my hairdresser 10 th november. He is a busy stylist so that is the only time he has.
Best regards Marthe
Have a nice day."
Not room for the whole conversation, but it ended like this:
Last replies from Airy Hair was:
Fra: June Ellis, AiryNetwork.com
Sendt: tirsdag 26. oktober 2021 kl. 07:01
Til: marthe bjerke
Emne: Re: Re: AiryHair.com: New Order # 900000199
Hi,
We just canceled and refunded the order.
So you can save time and buy elsewhere and wont miss the appointment.
However, since it is custom order, $3 USD/ set material wasting fee are applied.
Thank you
Emne: Re: Re: AiryHair.com: New Order # 900000199
your order custom order, which we wasted material.
And one more mail from Airy Hair:
26. okt. 2021 kl. 07:10 skrev June Ellis, AiryNetwork.com :
we will also reply with all the case, how you misread our notification and threaten us.
We will send them to the evidence.
Sorry, we have right to refuse any orders which is high risk such as yours.
From me:Emne: Re: AiryHair.com: New Order # 900000199
Hi, Thanks for the information . This is not good costumer service.
If you refuse order, then you need to refound all of it. Normal is to ask the costumer if she/ he want to cansel the order because it may not arrive in time. And if the refound is only partial amount, then it is normal to inform before you cansel the order. To cansel the order without letting me know and just refound the part of the amount is actually stealing my money.
Regards Marthe
From Airy:Fra: June Ellis, AiryNetwork.com
Sendt: tirsdag 26. oktober 2021 kl. 08:45
Til: marthe bjerke
Emne: Re: Re: AiryHair.com: New Order # 900000199
stop the spam.
you ordered custom hair order, you should pay either your waiting time, or cancellation fee, which is cleraly marked, in advance.
I did not check the trustpilot for Airy before my order, but I see now that 25% here are not happy with customer service. It is not often that I turn to customer service as I normally receive the package quickly and am satisfied. I think 25% dissatisfaction is a high number as most people are not in contact with customer service. I see that their comments to those who are not satisfied are a little too defensive instead of accommodating. It is better to apologize instead of attacking. Customer service is important for a successful business.
Awaiting your standard feedback that the customer is a difficult liar.
And the refound was 6 USD less, not 3 USD as june said would be set for wasted material fee.
Update after your reply: On your website:
«You can withdraw or change your purchase within the 12 hours’ timeframe after the order was placed. If you want to cancel it afterwards, we charge a 30% fee for the materials wasted. «
I did NOT cansel the order. I just had a question for the shipping. Then the extremely rude customer service canceled the item.
Response from AiryhairOct 27, 2021
Hi,
Due to laws of customer data protection, we cannot publicly post client's email.
Yet we are responsible for providing a whole story to not mislead readers.
=============== Story Part =================
The ONLY reason we’ve refunded your order is that you said you WILL RETURN the hair if it doesn’t come in time (you did not mention this detail).
We were certain that the order will NOT arrive in time because you misread "how our custom order works" and wanted a "custom order" to arrive as fast as "stocked order" (see pics attached).
https://i.imgur.com/zcqF0Ro.jpg
We’ve decided to refund because a return will cost your (and us) money as well as time. We also believe that no company will accept an order that will be returned ASAP.
However, it is OUR FAULT to charge the cancellation fee and we did already return it to you (this info was missing again in your story, see pics attached).
https://i.imgur.com/zcqF0Ro.jpg
After a refund, we did receive a lot of emails with "nasty words" and "threats of reviews everywhere" just like you did, and therefore we asked you to stop the SPAM (again, this information cannot be found in your posts).
=============== Our Comment =================
We conclude that your story post is full of "Retaliatory" and "One-sidedness" which aims to mislead readers.
We understand the reviews can sometimes be "vindictive" and "overstated", sometimes hiding "real" details such as hair cost (while complaining about thickness), free versus express shipping (while complaining about delivery time) or various curse words (while complaining to the customer service).
But it is misleading and unfair.
The first bad review appeared in 2015 and if any details were true and described our way of crafting hair, we would long be out of the business.
=============== Some Facts and Figures =================
In the past 15 years with tens of thousands of clients and orders, there were less than 100 bad reviews.
We have the industry leading returned client ratios of 40%
As per our feedback and surveys, more than 95% of all clients are happy with AiryHair.
And we believe that Apple or similar high-end companies receive many more bad reviews than ours, either in quality or service despite being a known quality brand.
But a company with "faked/poor quality product" and "bad customers service" would never survive that long.
Thank you for your time and your story.
KD
Karen Dos S.
Great extensions!
I’ve been using Airy hair extensions for over a year. The hair quality is excellent and blends in seamlessly with my natural hair. I order a weft and have it professionally installed as a “braid less sew in”. People are shocked when I tell them I have extensions because they look so good! This is real human hair so it can be straightened, curled, blow dried, etc. These extensions are extremely affordable, which allows me the luxury to always have hair extensions. I’ve also experimented with custom colors. It’s a great way to try out fun colors without bleaching/damaging your hair. Lastly, customer service is extremely responsive and ensures that you are a satisfied customer.
PJ
PAULA J.
Wow!!!
Wow!!!! I ordered two separate orders of 32 inch 613 Remi double drawn tape in extensions. I then colored them with one box of medium golden blonde mixed with one box of medium blonde. It looks AWESOME!!! Shiny, healthy..just gorgeous!!! Took JUST over two weeks from order to front door. (Mine was special order so a little longer is expected ) I’m soooo happy !!! I LOVE this company!!!!
Response from AiryhairJul 17, 2021
Thank you, we have just lowered the price for the summer and now have a new option for thick hair fans which is semi-double drawn hair
LL
Lucy L.
Great
I would definitely shop with Airy Hair again - in fact I have! Great value for money, a really wide range of hair extensions, available in extra long lengths which can be difficult to find. I get compliments when I wear my clip in extensions and they are easy to look after.
SS
Stacy S.
Fake, wig hair, horrible customer service
The absolute worst customer service. June is her name. If you ask for a tracking number (because shipping is always delayed, even if you pay for the 48 hour shipping)she will call you stupid and tell you you don’t know how to work a website. Oh she also told me I was broke and she was so rich. Second problem, it’s fake hair. After the first wash it turns to frizzy coarse, wig type hair. If you try to tone the hair, it shrivels up and looks like a wig. I bought the tape in hair. The blonde color is yellow. Brown was a good color but the hair is fake people. That’s why it’s so cheap. Never again, don’t support a business like this. June has something wrong with her & should not be dealing with customers.
Response from AiryhairMay 17, 2021
Hello,
Please stop spreading misleading information and/or lies.
1. We’ve shipped your order within 24 hours and have sent the tracking number. Proof: FedEx status did show up in 24 hours, your first lie.
2. You screamed at us about not knowing how to track the package. We’ve asked you to copy/paste the tracking number at Fedex’s website to see the latest status.
3. For no reason, you got extremely rude, sent tons of bad words claiming that the tracking number is invalid, threatened us to get in contacnt with PayPal to "create issues" for us as well as leave a bad review in a terribly rude way.
4. We have then sent you a print screen showing the FedEx status and informed that we will not be working with rude clients.
5. Then you started confusing our staff with claims that you have money to buy the whole company, which is just confusing and inappropriate. I don't think you realize how our business model works, that's true.
Now, regarding "fake" hair, this is your 3rd time purchasing in 6 months, so we do wonder why you would keep buying what you claim is “fake” hair again and again and tell everyone else it’s fake. Yet you only realized it’s “bad hair” after we’ve banned you from the site.
Anyhow, the Internet is a place where people are free to leave any comments, true or false, spread lies as well as misinformation. Not to mention people like yourself who feel that they can get everything in life just with treats of bad reviews. We’ve had a similar client on the second or third page of TrustPilot reviews with a similar claim of “bad hair” yet what she failed to tell everyone is that the hair was used for around 1 year and only when we refused to accept a return and send another free set for no reason other than her treats, she claimed hair was bad. Yeah, right.
While not perfect, we are always looking ways to improve ourselves. So far, it’s been great as we’ve been in business now for around 15 years and more than 40% of returning customers.
Thank you all for your time.
ST
Summer T.
Curly tapes - AMAZING
I have curly hair and tape-ins from airy hair have been transformative for me! I’m so confident when I wear these extensions and they last SO long. The quality is the best I’ve had for curly extensions. The purchase is always worth it for me - I’ve been buying from them for 3 years!
