AirupReviews of airup.com

Ordered at the beginning of November dpd have confirmed my order was returned to air up on the 8th nov as the address couldn’t be found and they didn’t update them when requested details, I have since read on Facebook they are doing this to a lot of orders not providing the full address on parcels! Emailed them numerous times gave them all details of my order to then be ignored and still no refund

Doesn’t work! Save your money and buy a normal water bottle. The pods have a smell but you certainly don’t taste anything. As for the company, their responses are pathetic (I think it’s a robot to be honest!) and if you have a discount code prepare to be told that everything is suddenly out of stock when you go to the checkout. This happened to me but after closing down the website and clearing any history of it, I went back on 10 minutes later to find it was all in stock. Complete con! AVOID!

Place an order for my granddaughter on the 18th November, order status dispatched, divery 21st of November. No delivery, check status still saying out for delivery. Tokd they tried to deliver i was in all day, receive my amazon order, no issue! contact online, being told check and update delivery status!! Communication not good at all!! Very disappointed 😥

Ridiculous policy, ordered 2 bottles, one meant to be a different colour, so go straight back in to change it! But it can’t, I have to wait to receive it then send back! Absolute shambles, customer service made me wait so long that it could have been done there and then!! Will not be buying anything else from here!

Air up does not sell to Australia, and this hurt me. HOW CAN THEY SELL TO AUSTRIA AND NOT AUSTRALIA. JUSTICE FOR AUSTRALIA! but they look good, air up please send to me!!!!! IM TRYING TO BUYYYYYYYYYYYYYYYYYYYY.

It leaks, flavor pods are not good and even if you are within your 30 day window they won't refund you. Unless its unopoened!! How will you know if it leaks unless you open it! DO NOT BUY THIS

We purchased two air up bottles for our 8 year olds who are used to using similar types of drinks bottles. The bottles both leak and the rubber top that pushes into the top of the bottle does not seal tight and both have leaked a lot when being used. No tipping of the bottles nothing. Even with the lids on tight they still leak from the same place. Even the loops on the lid have perished and split within a month of purchasing. Treated, used and cleaned following the company instructions provided. Contacted over 15 times with emails as no other method possible and every time fallen on nonsense excuses and then finally passed on to the dedicated special team that now a month in haven’t bothered to contact me. My advice would be just opt for something else. Any other company would probably arrange for the items to be returned or replaced or even something rather than endless team member giving useless advice that is tried repeatedly on the hope it was correct but then reported back that still the issues were there on both products the company then turn their back. Just choose another brand that might actually take the efforts needed to resolve an issue rather than make excuses and not respond

I’ve got 3 air ups and never had a problem I buy the pods regularly spend slot of money. However 1 if my new bottles leak which I know isn’t normal as like I said I’ve had 3 great bottles However I’ve been offered no replacement so I’m £35 down with a upset child