AirupReviews of airup.com

EVERYONE IS THINKING THAT THIS IS THE COMPANY AIR-UP, THE ONES THAT MAKES THE WATERBOTTLES, BUT THIS IS ANOTHER COMPANY! THEY DONT DESERVE THAT

didn't get on well with the bottle. The portal would not allow me to return but kept on saying you've got 14 days to return with no way to do it. No phone number and don't respond to any of your emails. Avoid.

The design is awful - despite regular cleaning and drying, this product gets mould growing in it. Both my kids have these and they are both the same, despite 2 different designs. I tried to complain and was told that I wasn't drying or washing regularly (which I am) - very expensive and over priced and will now have to go in the bin.

Ordered a bottle and pods on 12th April for my daughter with her birthday money - got an email to say my order would be delayed which was fine. Order was then delivered on 22nd April but it was not correct order, two pod packs flavours which I hadn't ordered and no bottle. I contacted customer service and got a response with the tracking link which shows the order delivered but the order is WRONG - I can't seem to get this through to AirUp. Have had no response from Customer Service since 29th April despite numerous emails via their direct chat follow up channel. Really disappointing considering this is my daughters birthday purchase and no offer of any solution.

Absolute load of rubbish and appalling customer service from air up!! We lost the tiny silicone air hole valve and now the bottle is useless. We’re left with a load of scent pods we can’t use. After I initially contacted them they never bothered to respond and then I finally got a human Alex (by email) to be told that they don’t sell any replacement valves!!! 🤦🏻‍♀️ unbelievable as really for the price they charge these bottles should be sold with an extra valve. You have to remove it to clean it (otherwise as lots of people say it gets mouldy) but it is so ridiculously small that it is easily lost or damaged! Their only response was to tell me to buy a brand new bottle!!!! 😡 They seriously don’t care about their customers. They just want your money for their rip off bottles. The company clearly don’t care about sustainability either!! Absolute bunch of jokers selling a rip off bottle at an extortionate price. I’m beyond disappointed air up 😢

I placed an order for some replacement pods in January. It was only last week when my son had used his last pod from my previous order, and asked for a new one, that I realised that I hadn't received my order. I checked my emails and the status was still showing shipped and the royal mail tracking hadn't shown as being delivered. I contacted air up today explaining my situation and appreciated that the order was placed weeks ago but I still hadn't received my order. The response from air up stated that as the order was placed weeks ago, it had past the deadline to investigate. Will not place any future orders with this company.

Exceedingly long delivery times (over a month so far) for pods that were supposedly in stock. Poor communication makes everything worse

I have 3 children, all of them have an air up purchased direct from their website - all three bottles - - Leak when layed down. - Grow mould in the straw despite continuous washing. - Pods last days and are then tasteless. Terrible quality for the price paid.