Air Tahiti NuiReviews of airtahitinui.pf

Que de déception de cette compagnie aérienne Suite à un mouvement de grève, aucun contact n’a été pris pour nous informer de cette situation, nous l’avons découvert en voulant faire notre enregistrement ! Cela est inadmissible Nous n’avons eu aucune autre alternative de proposé hormis que nous faisions la demande de remboursement Nous n’avons donc pas pu voir nos amis et avons donc dû prendre d’autres dispositions pour nos vacances Nous avons perdu financièrement tout ce que nous avions réglé sur place pour visiter la Polynésie française Air Tahiti nui ne garantit aucun délai de remboursement d’un vol AR de 4400 euros ! Lamentable de prendre en otage de la sorte ses clients

I have given 1stars, because 0 cannot be done. I spent two months to get back the taxes amount for a cancelled booking. They calculated the amount to be transfer back to my credit card and then…money disappeared. Despite i booked on the website, depiste several calls and email to the contact center (based in los angeles) i was told my case was followed by an agent in france, mrs Eve Maillard. I wrote several times to this person, but no answer from her side, despite several kind reminders. I restart calling again the call center in los angeles (which is the official number showed on the website to be assisted for any problem) and everytime they answered that refunds team and also supervisor are aware of the situation and they are working on it. Everytime they told me that i would be called or emailed in one day, and everytime they disappeared. After exactly 2months of cancellation ticket action, more than 10emails to different address given, more than 10calls, no money back yet. At this stage i believe this could be a policy to fraud the clients and keep the taxes to be refunded. Unbelievable!

They were okay. I wasn't able to choose my seat but that might have been because of the travel agency I booked through. The food was actually better than expected (veggie pasta, which I appreciated getting even though I hadn't ordered vegetarian food in advance, and a small chocolate cake) and but the service could have been better. The woman serving drinks skipped me so I asked her if I could have some coffee and she seemed annoyed (??) and when I went into the back to get some water, which other people were doing, I asked a worker where the water was (it was just a big bottle that everyone was using) and he had a bit of an attitude. This same guy also started to serve food to the people behind my row even though we were in the same section. It seemed arbitrary and so we had to wait for the other flight attendant with food and we were the last to be served even though we weren't sitting in the back. The flight was 11 hours from Paris to Los Angeles, so better attitudes and giving out water would have been appreciated.

AUCUN service client suite a l'annulations de mon vol par la compagnie. Maintes tentatives de contact par telephone et email, sans succes. Quel mepris du client!

Je demande l'annulation de 2 vols pour le mois de septembre et le remboursement des billets, j'ai envoyé une centaine de mails car impossible de les avoir par téléphone mais après 4 semaines de complet silence de la part du service client de air tahiti nui, je viens de recevoir un drôle de mail me signalant l'annulation pur et simple d'un des vols et je dois leur signaler quels autres vols je dois prendre ou obtenir de leur part un avoir sur un autre vol ????? C'est lamentable !!!!! comment peut-on être aussi mauvais professionnellement ????

Worst customer service ever. Booked a flight, got it cancelled due to covid : I modified the tickets AND HAD TO PAY (a first) EXTRA. Then my ticket were automatically modified without my acknowledgement due to covid again, so I had to modified the tickets AGAIN AND A I HAD TO PAY (a second) EXTRA to modify them. Paid a TOTAL of + 2400€ for a single person, single flight. Checked the exact same flight on the website and saw it at 1400€! Called the customer service (again) to either cancel my flight and got a refund, OR to at least upgrade me due to the difference of price and they refused ! Absolute steal from A to Z.

Kann etwas positives schreiben. Bin sehr zufrieden mit Flug CDG-PPT Sept. 2020. Das Check-in problemlos, zügig, die Boing777 eine sehr gute Maschiene und nach 18 Stunden Flug deshalb ziemlich entspannt angekommen. Essen, Service freundlich gut, zufrieden. Bei Rückfragen in Frankfurt über e-mail und Telephon sehr hilfsbereit, auch noch jetzt in Corona Zeiten. Wenn nochmal Buchung dann lieber direkt als über Vermittler.

Compagnie en dessous de tout ! Vol annulé pour cause de covid, ok ça arrive une pandémie, mais aucune information depuis le 30 mars date de mon vol ! Je n’arrive pas à les joindre le bureau physique est fermé et le numéro ne répond pas, c’est honteux ! Ils ne respectent pas la loi en forçant les gens à accepter un avoir ( je vais évidemment repartir en vacances dans le contexte actuel quelle bonne idée ! ) alors qu’ils doivent proposer un remboursement ! Que les conditions sont exceptionnelles c’est une chose, qu’il faille attendre deux semaines de plus pour avoir une réponse aussi mais alors là c’est minable et lache ! Changez de métier.