Air Sanctuary Reviews | Read Customer Reviews of airsanctuary.com

Air SanctuaryReviews of airsanctuary.com

4.374 reviews
Home Improvements
1621 Central Avenue, Cheyenne, Wyoming

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Air Sanctuary

About Air Sanctuary

Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting. Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.

Air Sanctuary (airsanctuary.com) has 74 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: airsanctuary.com
Website: airsanctuary.com
Category: Home Improvements
Location: Cheyenne, Wyoming
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 68% of reviews.
Latest: Most recent review: April 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Air Sanctuary reviews

74 approved reviews, newest moderated first

Tin N.
Nov 10, 2022
Website said 2-5 business day waiting…
Website said 2-5 business day waiting for the item to ship. But I am still waiting for shipping details while materials from another company has already arrived. Called air Santuary and was told will be called back but never did. I cannot wait weeks or months for back ordered like other things. The item is needed within the time period or someone needs to tell me to cancel and I get the item someplace else and not wondering when the purchase material gets here.
Response from Air SanctuaryNov 10, 2022
Hi Mr. Ng, we do apologize for the delay on this item. We had to allocate it from a separate warehouse, which caused the delay. We sent you an email informing you that the item had been allocated and that we should have tracking information shortly. Thank you for your patience and understanding.
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Desiree C.
Nov 2, 2022
Assisted with ordering my mini splits…
Assisted with ordering my mini splits system very professional website user friendly
Response from Air SanctuaryDec 22, 2022
Thank you for taking the time to leave us a review, Desiree. We appreciate your business. Do not hesitate to contact us should you need anything else in the future.
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Daniel
Oct 4, 2022
Good place to buy.
I ordered my DIY Mr Cool mini split and hanging bracket from air sanctuary. The mini split came in a relatively short period of time, but there was a unusual delay on the bracket. Being in touch with air sanctuary, they looked into the problem and did their best to correct it. I feel their solution was very fair in getting it all solved. I was pleased, and would do business again with these people
Response from Air SanctuaryOct 4, 2022
Daniel, we sincerely apologize for the way your order was handled. We did send a shipment tracking email to you on September 29th that you may have landed in your spam. Your order was coming from two separate warehouses, and we apologize for the mistake made by the warehouse. We even paid to cover expedited shipping to rectify the situation, and unfortunately it looks like they shipped it ground. We will not be using that warehouse any longer to fulfill our orders, but we take full responsibility. Again, we sincerely apologize for the delays and inconvenience this has caused you. We will be refunding you the cost of the bracket in your order. We wish you the best of luck for your surgery.
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Lisa A.
Sep 30, 2022
Excellent service
Excellent service. I am very satisfied and impressed with my purchase from Air Sanctuary. Friendly staff that go above and beyond.
Response from Air SanctuaryOct 4, 2022
Thank you so much for your kind feedback, Lisa. You have been such a lovely customer and we hope you choose to shop with us again soon. Thank you for choosing Air Sanctuary.
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Jack P.
Sep 8, 2022
Customer service was excellent great to…
Customer service was excellent great to deal with highly recommend
Response from Air SanctuarySep 9, 2022
Thanks so much for taking the time to review your experience with us, Jack. We sincerely appreciate your support of our small business.
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Shawn T.
Sep 8, 2022
So far so good
So far so good. Customer service was helpful and quick to respond.
Response from Air SanctuarySep 9, 2022
Shawn, thank you so much for choosing Air Sanctuary. Your order is on its way and we will be here should you need anything in the future. We appreciate your business. Take care!
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valdo D.
Sep 1, 2022
Not trust wordy
Not trust wordy . I booked an in stock furnace, they take the payment . A week later they asked extra 200 buxs for the same unit. Not a way to do business
Response from Air SanctuarySep 1, 2022
Dear Mr. Dyman, thank you for your feedback. Once again, we do apologize that our backend systems were not able to update in time to reflect the real-time inventory changes on our website. Our systems can sometimes be slow to update. Due to new state laws requiring air conditioning units to be more environmentally friendly and efficient, many brands are undergoing changes and have limited supply of the older models of their units. Goodman is no different, and unfortunately has been discontinuing older models to release more efficient ones in their place. These newer more efficient models do come with a higher price tag, which is unfortunately not something that we can control. It was not our intention to mislead you, we had limited inventory and we could not secure you a unit. We offered a model that was a newer in stock alternative or a complete refund, which we immediately provided once requested. We hope you have a great rest of your week.
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Gerard M.
Aug 26, 2022
Excellent customer service
Excellent customer service! Real people actually respond back to you in a timely manner instead of robots. Thank you!
Response from Air SanctuarySep 9, 2022
Gerard, thank you for taking the time to review your experience with us. We appreciate your repeat business and will be here should anything else arise in the future. Stay cool!
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