Air SanctuaryReviews of airsanctuary.com

Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.

I ordered a part for my ac system a week ago. still no tracking information, don't answer emails, and I tried to call the phone number but it's out of service.

Overall bad customer service experience. My package came late did not come at the estimated shipping time. Also, I did not receive any feedback when I asked where my packages I still have not received my package. Where is it?

You still haven't shipped it, therefore I haven't received it, so how can I review it.

Order the furnace from the website which said it was available. Four days later, get an email telling me the order was canceled due to lack of stock. You have no business doing Internet sales. If you do not have real time, inventory, connected to your website. I now have to find another supplier and redo this all over again. This delays my client and puts me more at risk of not being able to find equipment as the weather has gotten cold. As other people have complained customer service is near impossible to contact.

I leave messages on the customer service line and no one calls me back about my order. Frustrating Also my order says it’s been shipped but it hasn’t been pick up by the carrier. When I click on the tracking # that you gave me it says there is no tracking number for that item

FAILED TO FIX OR ADDRESS AN ISSUE WITH REGISTER THAT WAS NOT PROPERLY PLACED IN DUCT WORK.

Website said 2-5 business day waiting for the item to ship. But I am still waiting for shipping details while materials from another company has already arrived. Called air Santuary and was told will be called back but never did. I cannot wait weeks or months for back ordered like other things. The item is needed within the time period or someone needs to tell me to cancel and I get the item someplace else and not wondering when the purchase material gets here.