Wyoming J.
Communication could be better.
Website was easy to navigate, and prices seemed fair. Free shipping is a positive. But I would have expected better communication and expediency after placing an order for many thousands of dollars. Other than a confirmation email immediately after placing the order, no communication even after nearly a week.
Response from Air SanctuaryMar 22, 2024
Hello Joe, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our website easy to navigate and our prices fair, and we appreciate your support of Air Sanctuary. As stated in our confirmation email, we do advise our customers to allow up to 5 business days for processing and shipment. It's worth noting that your order was placed on Tuesday evening, and it's now Friday morning, equating to just 2 full business days. We understand the importance of timely communication, especially for high-value orders like yours. Please rest assured that your order is currently in the process of being prepared for shipment, and you should receive tracking information shortly. We recognize that our fulfillment timeline may not align with the immediacy of some other retailers, but please know that we are committed to ensuring the quality and accuracy of each order we fulfill. Your patience and understanding are greatly appreciated as we work to finalize your order and get it to you as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [email protected]. Once again, thank you for choosing Air Sanctuary. We look forward to serving you again in the future.