Carol D.
Very helpful and knowledgeable of…
Very helpful and knowledgeable of product. Great price!

Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting. Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Air Sanctuary (airsanctuary.com) has 74 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Carol D.
Very helpful and knowledgeable of product. Great price!
Timt
asked for information and received exactly what i needed with price that was good and free shipping. Easy and fast to place order.
Chris H.
Customer service in unmatched in todays world!!!!
John
I leave messages on the customer service line and no one calls me back about my order. Frustrating Also my order says it’s been shipped but it hasn’t been pick up by the carrier. When I click on the tracking # that you gave me it says there is no tracking number for that item
Response from Air SanctuarySep 5, 2023
Dear Mr. Sunofsky, We are genuinely sorry for any inconvenience you've experienced. We strive for prompt communication, and it's clear we missed the mark here. The tracking number that was initially inputted was incorrect and we have taken active measures to address this and prevent future issues. According to our records, your order arrived on August 10, but if your order has not arrived or you've faced any issues with installation, please let us know right away. While email tends to be a faster way to reach us, we're actively working to improve all our communication channels. Your feedback is invaluable and will aid our continuous improvement. Please know that we're here to assist and ensure your satisfaction.
Mr. G.
Ali, got back to me the next business day. I appreciated that effort, immensely.
Susan I.
We were considering purchasing an air filter but all our research lead us to a made in China product. Then one morning on Bard’s FM Scott was talking about Air Sanctuary and what a wonderful American company whose products are made in the USA, we were sold. The whole purchase experience was hassle free and even with a back log of orders we received our air filter within 2 weeks. We will be purchasing another Air Filter in the near future from Air Sanctuary. Susan I St. Louis, Mo
Marilyn H.
Order got here quick.
customer
Very helpful, responsive and accommodating.