Airport CenterReviews of airportcenterparking.org

I've been parking here for years and have usually been pretty happy, but they have gone way downhill and I will have to find a new place to park. Both elevators were out of service when we arrived on Friday meaning you have to go back to the far end of the garage and take two different elevator to get to ground floor. They had signs on the elevators saying that parts were on the way and elevators would be back in service soon. We flew back into LAX after midnight on Sunday and waited almost an hour and never got picked up. Texted 3 times. Tried calling, but no one answered. Finally took the Crowne Plaza shuttle. Once again, both elevators out of service. Walked by the office on the way to the far elevators and there is a manager in the office. The door was locked, but he opened it when I pounded on it and had no explanation for not answering the phone. He said that as of the 23rd, they were only allowed to pick up on the upper level. This was not mentioned in the text replies or on the recording when I called. And all the other parking lots were still picking up on the lower level. I called the next day and spoke to an assistant manager who was no help at all. He offered a vague apology, but nothing else. I asked for a refund and he said he couldn't authorize it. I asked to speak to the general manager and he was not available. Left my name and number, but of course, he never called. Added Feb 6: Despite their reply below, I still have not heard from them. The silence is deafening! Michael Hibbert - TrustPilot will not allow me to post my e-mail address. I had an e-mail exchange with Noel Magandy in your office several weeks and he was supposed to give you my contact info at that time. I also sent you my e-mail using your web site contact form.

Convenient, regular running shuttles, fairly quick pick up. Sometimes finding parking other than the roof is tough.

It was easy access, very convenient, easy to book online, helpful drivers, cheerful drivers.

The wait at the airport for the shuttle bus was too long. It tools us more 30 minutes to have the shuttle bus to pick us up at LAX.

Easy to get to, however, both times I've parked here the elevators were not working

I booked my reservation online and on the day of my trip I showed up to a full lot. The person attending the lot did not want to honor my reservation. He gave me a business card for his manager. I spent the next 20 minutes finding another lot which cost me more that what I had originally planned and almost missed my flight. What good is a reservation if they can't honor it.

Great location and internet prices. Infrequent shuttles but management states they're working on it. Pleasant drivers.

I've used this long term parking twice. Reserved online, parked car, shuttle bus was there waiting. After trip, I sent text for pick up. Shuttle arrived within 15 min ( 5 minutes the first time). Driver was very helpful and friendly. My only complaint is the elevators on one end are never working, so we had a long hike through ramp.