Peter B.
No communication from company after…
No communication from company after purchase. Didn’t ship item for over a week. I emailed and never heard back .
Response from AirGun TacticalAug 13, 2026
Hi, we’re sorry to hear you felt there was a lack of communication regarding your order. We understand how frustrating it can be to wait for an update. For in-stock items, orders typically ship within 48–72 hours after payment clears. Orders placed after 3:00 p.m. CST generally ship within 2–5 business days, although some may ship within 1–3 business days depending on availability. Please note that fulfillment time is separate from transit time, and tracking information may take 1–4 days to update after shipment. According to our records, your order was placed on August 4, 2026, at 9:21 a.m. A tracking number was issued on August 10, 2026. Processing took slightly longer than our average timeframe because our business is closed on weekends. The carrier’s tracking information shows that your order is out for delivery today, August 13, 2026. We would also like to clarify that communication was provided throughout the order process. You received and verified the confirmation SMS, received an email confirmation containing your order number, received your tracking information by email on August 10, and received a shipping update by email today at 9:01 a.m. We regret that these updates did not meet your expectations. We respect your decision to shop elsewhere in the future and appreciate the opportunity to clarify what occurred. Thank you.