SHERVIN E.
Well the order that went missing and wrong
Well, as you know, I had to change my order up you updated on the 19th, but you didn’t hit the button to send it out. I had to call. I had to leave emails so when you finally hit the button to send my shipment out, you left the burst disc out. I got everything else, but the burst disc customer service really sucks at times what you guys Merry Christmas.
Response from AirGun TacticalDec 11, 2025
Thank you for taking the time to share your feedback, and I sincerely apologize for the issues you experienced with your order. I understand how frustrating it can be to have to follow up and deal with shipping delays, and I appreciate your patience throughout the process. During the holiday season, things can get a little hectic for us, and we’re currently managing a backlog of orders. This has caused some delays in our shipping and processing times, and it’s the reason we haven’t run any Black Friday or Cyber Monday sales this year. We are doing our best to fulfill orders and provide quality service, but I regret that we fell short in your instance, particularly with the oversight of the burst disc. If you haven't already, please reach out to us directly regarding the missing burst disc, and we will make sure to resolve this for you promptly. We will even include some free ammo and another pack of bust discs. We appreciate your understanding and wish you a Merry Christmas as well. Thank you for being a valued customer.