Air & WaterReviews of air-n-water.com

Very helpful and very courteous service. Extremely satisfied. Thank you!!

Within 24 hours of emailing the company about my ice maker that was malfunctioning they began the process of sending out a replacement unit. I have no spoken to anyone directly but the person who responded to my emails has been very professional, empathetic and attentive to my request. I have not done business with luma before but they’ve earned my future business based on the no hassle response to my ice maker under warranty.

Had a malfunction. Sent in an email and quickly got a response from Robert. He was prompt and quickly solved my problems. Great experience with them. this is the first time I've had problems with the cooler, and they helped me solve it.

Christine in customer service has provided very good service. Communication is important and she provided fast honest answers. The product that i purchased did not work properly. It was inoperative when it arrived. A new Pump should be on its way to me soon. I have to repair the Cooler myself. That's better than shipping it back. Hopefully i will have a working item soon.

Had problems with NewAir Al-100S Portable Ice Maker. Called customer support and spoke with Jose. I sent e-mail with copy of receipt as requested. Talk about fast response, less than 1/2 hr. They are going to replace the ice maker ASAP.

Very very very impressed with their customer service. Literally answered my questions immediately and helped to resolve my issue, i was very surprised on how attentive they were, you just don't see that anymore. Thank you SO much, definitely will use them again!

Excellent customer service. Quick, easy and very helpful.

I purchased a wine fridge six months ago that ultimately died on me. I contacted customer service and was pleasantly surprised at how fast the response was and how quickly they remedied the issue and sent me a replacement fridge. Would absolutely do business with again