Sabrina R.
I have been charged for a product that…
I have been charged for a product that I have never used. This is causing an insane amount of stress. I have emailed but with no response whatsoever. I am unable to access the account that I created with them. No response to my emails. The money may not seem like much to them but it's money that I genuinely need. Be careful if you use this company or make sure you have big pockets. Very stressful.
Response from All in One SEO (AIOSEO)Aug 8, 2025
Hi Sabrina, We understand how stressful unexpected charges can be, especially when you're trying to manage your resources. I'm really sorry to hear about the issues you've had, and I completely understand your frustration given the situation. The last thing we want is for you to feel stressed by using our product. Our records show that your subscription for All in One SEO Pro renewed on July 11th, 2025. Typically, subscriptions automatically renew to ensure uninterrupted service, but we understand this might not have been what you intended, especially since the site associated with your subscription is no longer active. Please note that we always send a renewal reminder email out two weeks prior to your subscription renewal date. It's possible this may have gone to your spam folder. I checked our system, and we've not received any emails from you. We tried reaching out to resolve the dispute you filed, but our email failed to reach you because your email address no longer exists as the domain name isn't working. Unfortunately, that meant that we couldn't communicate with you to resolve this. I see that the charge has now been refunded. Please feel free to get in touch with our Support team through the contact form on our website if you need anything else from us.


