Todd_N
Only picks up 50% of the movement
Only picks up 50% of the movement. I have sent reports with no responses, except for canned "reset your connection" messages.

AiDot Enhance your home with the latest smart lighting technology. Browse our collection of smart light bulbs today and discover a new way to illuminate your space with style, convenience, and energy efficiency.
Works With AiDot (aidot.com) has 292 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Home Goods Stores · california, California
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Showing 9 reviews with 2 stars · Clear filters
Todd_N
Only picks up 50% of the movement. I have sent reports with no responses, except for canned "reset your connection" messages.
Joe H.
I've had this product for a year now. For 6-7 months, no problem. Then lights started to come on/off when they wanted, not according to schedule. I can't fix it. Right now two of the three lights in the front ard on. I contacted the company. No response. Then, a few days later I got an email asking me how my contact with the company was. Hmmm. I wanted this product to work, but I can't trust it.
Response from Works With AiDotMar 5, 2026
We’re sorry to hear you’re not fully satisfied. We take all feedback seriously and will use yours to improve our products and service. If you need any help, please reach out to our customer service team—we’re here to help!
Riley
See all of my support tickets without a resolution.
Response from Works With AiDotMar 5, 2026
We’re sorry to hear about your experience, and we apologize for any inconvenience caused. Your feedback is very important to us, and we’d like to help resolve this for you as soon as possible. Please feel free to contact our support team so we can assist you further.
Mr Ian C.
Very slow in replying to you, I cannot connect my Wi-Fi smart security light and I done every their help pages surgest. I think it has a fault but they just don't reply.
Response from Works With AiDotMar 5, 2026
We’re sorry to hear about your experience, and we apologize for any inconvenience caused. Your feedback is very important to us, and we’d like to help resolve this for you as soon as possible. Please feel free to contact our support team so we can assist you further.
Mark W.
Spams me with unwanted marketing, doesn't appear to be a way to opt out. Irritating, disruptive.
New Y.
2 out of 4 lights shipped were defective. The communication bot is a pain. It took about a week of many emails to stop receiving the idiotic message asking for a photo or video without instructions as to what they wanted to see in the video (how does one show a picture of a light that is supposed to turn on in the dark when it does not turn on in the dark? Send a dark photo?). However, after a week they did promptly ship replacement lights (which work properly).
Response from Works With AiDotOct 8, 2023
Dear Customer, We want to extend our sincerest gratitude for your support and choosing AiDot. Our aim is to provide products that meet your expectations, and your satisfaction is incredibly important to us. If you have any further questions, feedback, or require any assistance, please do not hesitate to get in touch with our customer service team. We are here to help and ensure your experience with AiDot remains positive. Once again, thank you for your trust in AiDot. We hope you are delighted with your purchase, and we look forward to serving you in the future. Best regards, AiDot
cvahedian
The vacuum doesn't roll well over carpet or area rugs. The second concern is the battery gets very hot. I had sure it was fully charged and used for 25 minutes before the vacuum power ended. I want a refund I don't have time to fuss with a vacuum I need something that is reliable and easy to use. Another thinking the weight at the top is too difficult and heavy. I have week hands and wrist. Please refund.
Response from Works With AiDotOct 8, 2023
Dear Customer, We hope this message finds you well. We want to express our appreciation for your recent purchase of our vacuum cleaner. Upon reviewing your concern, it has come to our attention that there might be some confusion regarding the vacuum cleaner's battery life. The high setting offers a run time of approximately 10 minutes, while the low setting extends the run time to approximately 45 minutes. This information is indeed available in the user manual and product descriptions. However, we understand that a shorter battery life can be an inconvenience. In an effort to ensure your satisfaction and address this matter, we are prepared to offer you a one-time goodwill gesture in the form of a 10% refund on your purchase. We value your experience with our product and aim to make it as pleasant as possible for you. To initiate this process, please provide us with the necessary details, such as your order number and the preferred method for processing the refund. Our dedicated customer support team is available to assist you through this process and address any questions or concerns you may have. Thank you for choosing our product, and we look forward to resolving this matter to your satisfaction. Best regards, AiDot
h_kcal
The scale is nice but it doesn’t do all it is supposed to do without the app and the app cost more than the scale. So not so good.
Response from Works With AiDotAug 9, 2023
Dear Customer, Thank you for your interest and support in AiDot! We are pleased to inform you that the download, installation, and usage of the AiDot App are completely free, with no hidden charges. If you have encountered any situation where charges were applied during your usage, we sincerely apologize for any inconvenience caused. Please provide us with specific details about when and where the charges occurred so that we can address this issue promptly. You can reply to this email or directly contact our customer support team at [email protected], and we will swiftly investigate and provide a solution. Once again, we appreciate your support and understanding. We are committed to serving you to the best of our abilities. Best regards, AiDot