Works With AiDotReviews of aidot.com

Response from Works With AiDotJun 5, 2026

Hi there, Thank you for taking your time to leave your honest feedback, and we sincerely apologize for the frustrating trouble caused by your faulty 58V battery and unsatisfactory after-sales communication. We fully understand how upsetting it is when one dead battery renders your entire set of blower, weed trimmer and chainsaw unusable after less than two years of purchase. We never intend to stop supporting our existing tool users. Our after-sales team keeps spare compatible batteries in stock for this 58V series for replacement service. Kindly message us your original order number via our official support email. Our dedicated agent will check your purchase record immediately and arrange a proper battery solution for you as soon as possible. We take all customer complaints seriously and will optimize our after-sales notification to avoid similar misunderstandings in the future. Looking forward to your message to fix your issue promptly. Best regards, Enhulk Support Team

Response from Works With AiDotMay 19, 2026

Dear Customer， Thank you for your honest feedback, and we are truly sorry to hear about your experience. It sounds incredibly frustrating that even small changes cause the system to malfunction. This is certainly not the level of stability we want any of our customers to experience. We take your feedback seriously and would very much like to investigate what went wrong. Could you please contact us directly at[support team with your order details and a brief description of the changes that triggered the issue? Our technical team will prioritize your case. We would also like to offer you a full refund or a replacement, whichever you prefer, as our sincere apology. Your satisfaction is important to us, and we hope to have the chance to make things right. Best regards, Customer Service Team

Response from Works With AiDotMay 6, 2026

Dear Customer, We are truly sorry to hear you haven’t received your order placed a month ago and that your email to our customer support went unanswered—this is absolutely not the experience we want you to have, and we sincerely apologize for the inconvenience and frustration caused. We will immediately look up your package status, investigate the delivery issue, and get back to you with a full solution as soon as possible. We take every customer’s order seriously and will resolve this matter for you promptly. Thank you for your patience and allowing us to make this right. Best regards, Customer Support Team

Response from Works With AiDotApr 28, 2026

Dear Customer, Thank you very much for sharing your feedback on Trustpilot. We are deeply sorry to hear about the poor experience you recently encountered with EnHulk. The charging issues and lack of communication regarding after-sales service that you described fall completely short of our standards for customer service, and we sincerely apologise for this. We place great importance on the trust of every customer and stand fully behind our products. Regarding the battery failing to charge and the subsequent delays in resolution, it is clear that our service procedures failed to effectively resolve the issue, causing you a month of inconvenience and distress – which was certainly not our intention. To resolve this matter as quickly as possible, we would like to address it immediately. Please provide your order details and contact information via private message or our customer service email. Our after-sales specialist will proactively contact you to prioritise your request for a battery replacement or refund. We will thoroughly investigate the service shortcomings in this case and optimise our internal processes to ensure such situations do not occur again. We understand your consideration of providing further feedback via the Amazon platform, but we would still like the opportunity to resolve this matter directly for you. If you are willing to give us another chance, we will do our utmost to regain your trust through our actions. Once again, we sincerely apologise for this unpleasant experience and look forward to your reply so that we may take immediate action. The EnHulk Customer Service Team