AGS BEAUTYReviews of agssalonequipment.com

Response from AGS BEAUTYMay 24, 2017

Dear Vered, Thank you for your comments on our products and services. After looking into the issues mentioned in your review, below are our findings - First off, you said "this chair had started squeaking and the thread of one of the buttons on the seat itself is coming apart". we went through all previous email communications and did not notice you had ever contacted us about this. If this problem does exist, would you please take a short video (5-10 seconds) or some pictures and send them to us, upon receipt of the pictures/video we will have our technician take care of it and provide you with a solution. Secondly, you said your request for seitch/replace was not handled properly. Your order was placed on Jan 16th, 2017 and we did receive your email dated Jan 27th about the chairs were too tall for you and you wanted a solution to make it lower. We emailed you back on the same date suggesting that you could purchase a lower hydraulic base to replace the regular bases. A month past, and we did not hear from you again until March 8th, requesting for a return of the chairs, and it's 50 days after your order was shipped and it has way past the 30-day period allowed to return according our return policy. That's why we did not authorize your return request. We are sorry that this chair did not work out for you, however, if we've had received the return request earlier we would be more than happy to accept your return and issue a refund to you. Please feel free to contact us by email or by phone if you need further assistance. Kind Regards, AGS Beauty

Response from AGS BEAUTYApr 21, 2017

Hi Frank, We are sorry that we step in so late because usually our technician at the warehouse is authorized to make decisions on the replacments parts and sometimes they tend to avoid the trouble of opening the boxes and taking parts from new chairs to send as replacement. At the very beginning my colleague told you that we would send out the replacement footrest panels by this weekend because we happened to order some new panels which were arriving this weekend. However, when we received the shipment we found that the panels were made by a new supplier of different specs so they won't fit your chairs of previous productions. That's why we have to order a new batch of panels from our China factory which will be here in about 6 weeks. The business owner just came back from a business trip to China. After he learned about this issue he was very unhappy about the decision made by the technicial. He wants to convey his apologies for the inconvenience and disruption caused by the defective chairs. He said we fully understand your frustration of not having the good chairs to run the business and it is unwise decision to keep you wait 6 weeks just to save our trouble of taking some off new chairs. Therefore, the owner promised that he will look into this matter in person and demand our warehouse to ship 1 (one) new hydraulic pump and 2 (two) new footrest panels for the Constantine chairs to you immediately. We have sent you the tracking information of the boxes and they are estimated to arrive by this Friday. We hope this solution would work for you and we feel sorry that a big customer has to withdraw his trust from us. If you need further assistance please feel free to email or call us and we will talk with the owner directly. Thanks. Kind Regards, AGS BEAUTY