AGS BEAUTYReviews of agssalonequipment.com

Response from AGS BEAUTYApr 3, 2019

Dear Lindsey, Thank you for sharing your thoughts with us. We are sorry to hear that you don't like the products ordered from us, however, we do feel that we have to share all the facts about your order - 1. You placed an order with us on Nov 16, 2017, which included 12 chairs with "MOSAIC" chair tops. At that time we did not have enough MOSAIC chairs in stock so we gave you free upgrade of 8 chairs and sent a more expensive version "GRAND MONET" instead. 2. All salon equipment companies use 3rd party freight companies to deliver their products, and we are sorry that your shipment got damaged during the transport and the driver was not helpful. Asking for pictures or video is our standard procedure of handling damaged shipments or defective products, because we are required to document the problems and hold the related parties accountable. We did send out free replacements after such pictures/videos were received and we even sent you a free booster seat as reimbursement for the trouble you had with the shipping company. 3. In Sep 2018, you claimed that 3 chairs were tilting and we couldn't figure out the cause, so we decided to send you 3 new chair tops to replace. You said you wanted 4 so that the chairs match in style and here is a quote from your email - "4 please so at least half of them match and then this case is closed and I will handle any future problems. ". So we both agreed that after these 4 chair tops were sent this case is closed correct (Only 3 chairs were defective and we sent you one extra chair top just to keep the style match)? We honoured our promise by sending you 4 chair tops as requested, and we do not understand how come after 6 months you are writting bad words about us on all review platforms? 4. In our latest correspondence, you said "At this point the only thing you could do would be payoff what I owe on this and I’ll ship it all back. I’ll consider what I’ve paid to be a rental. Not happy with any of the quality. ". Well, your order was shipped in Dec 2017 and the equipment have been in use for more than one year. The resell value of these used equipment will be less than the cost of shipping them back. If I bought an iPhone and I am not happy about it after using it for one year, I wouldn't expect Apple to refund me the money minus the "rental", right? 5. If you have any new issues with the products ordered with us, please feel free to contact us and we will be glad to help you solve the problem in accordance with our warranty policy. Regards, AGS Beauty

Response from AGS BEAUTYMay 24, 2018

Hi Gina, My name is Arthur and I am the general manager with AGS Beauty. First off, we would like to thank you for sharing your thoughts with us, and we are sorry to hear that you are not satisfied with the service you received over the phone. After looking into this matter myself and hearing stories from both sides, we would like to apologize for the due patience that you are entitled to but failed to deliver by one of our sales representatives. We fully understand the hesitation you have to go through when making big decisions like purchasing salon equipment online, without being able to see it and test it in person. As an online business trusted by many clients we are supposed to provide our customers with as much information as requested, to give them peace of mind and to avoid any surprises. Therefore, we are reaching out to you, to see if you are still interested in purchasing equipment with us, and I promise that we will assign a different sales representative to help you with your order. If you wish to discuss further please feel free to contact me by email: [email protected] and we look forward to working out an agreeable solution with you. Again, please accept our sincere apologies and we look forward to hearing from you. Kind regards, Arthur AGS Beauty

Response from AGS BEAUTYFeb 21, 2018

Dear Denis, We are sorry to hear that you are not satisfied with your purchase from AGS. We believe we had tried our best effort to help you sort out the issues, unfortunately, it looks like your expectations are beyond our capacity to satisfy. 1. When we first received your claim of damaged chair top and mismatch of bases with pumps, we offered to send out some replacement parts, but you were not happy with our solution, so we offered to ship back the merchandise at our own cost and issue you full refund. Later you changed your mind and chose to keep the chairs. 2. So we sent out replacement parts (1 chair top, 2 bases and 3 hydraulic pumps) to you as requested (we even assembled the parts and took pictures in our warehouse for your review before packing them up), and you claimed that the parts were scratched/damaged again and requested a monetary reimbursement. 3. We informed you that it's impossible for us to meet your expectation of perfect quality and offered for the second time that we would like ship back all the chairs and parts at our own cost, and issue you full refund plus additional $200 for the inconvenience caused. 4. You insisted that you had no wish to pack up the items for our collection (despite the fact that we will pay for the return shipping and arrange the shipping company to pick up from your place) and you requested for monetary reimbursement of $950 for an order of 3 styling chairs which costed you $1027. 5. You want us to refund you $150 for the most minor "scratches" on 3 footrests; however, these footrests are destined to be scratched the first day they are put into use. 6. You want us to refund you $300 for "hiring some handyman to fix the chairs", however, the replacement parts were assembled and inspected in our warehouse before shipping, there is nothing to "fix" except putting them on the chairs you received. 7. You want us to refund you $500 for removing the negative reviews you left on our Google Business, Facebook, Yelp and TrustPilot pages - we have to assume this may be the main reason you don't want to return the chairs. 8. If you still wish to return the chairs, as long as you pack them up for collection, we are more than happy to arrange collection and honour our promise of full refund plus $200 reimbursement for the inconvenience. 9. If you believe that you have been treated improperly, please feel free to take legal actions and let the court decide. Regards, AGS BEAUTY

Response from AGS BEAUTYMay 24, 2017

Dear Vered, Thank you for your comments on our products and services. After looking into the issues mentioned in your review, below are our findings - First off, you said "this chair had started squeaking and the thread of one of the buttons on the seat itself is coming apart". we went through all previous email communications and did not notice you had ever contacted us about this. If this problem does exist, would you please take a short video (5-10 seconds) or some pictures and send them to us, upon receipt of the pictures/video we will have our technician take care of it and provide you with a solution. Secondly, you said your request for seitch/replace was not handled properly. Your order was placed on Jan 16th, 2017 and we did receive your email dated Jan 27th about the chairs were too tall for you and you wanted a solution to make it lower. We emailed you back on the same date suggesting that you could purchase a lower hydraulic base to replace the regular bases. A month past, and we did not hear from you again until March 8th, requesting for a return of the chairs, and it's 50 days after your order was shipped and it has way past the 30-day period allowed to return according our return policy. That's why we did not authorize your return request. We are sorry that this chair did not work out for you, however, if we've had received the return request earlier we would be more than happy to accept your return and issue a refund to you. Please feel free to contact us by email or by phone if you need further assistance. Kind Regards, AGS Beauty

Response from AGS BEAUTYApr 21, 2017

Hi Frank, We are sorry that we step in so late because usually our technician at the warehouse is authorized to make decisions on the replacments parts and sometimes they tend to avoid the trouble of opening the boxes and taking parts from new chairs to send as replacement. At the very beginning my colleague told you that we would send out the replacement footrest panels by this weekend because we happened to order some new panels which were arriving this weekend. However, when we received the shipment we found that the panels were made by a new supplier of different specs so they won't fit your chairs of previous productions. That's why we have to order a new batch of panels from our China factory which will be here in about 6 weeks. The business owner just came back from a business trip to China. After he learned about this issue he was very unhappy about the decision made by the technicial. He wants to convey his apologies for the inconvenience and disruption caused by the defective chairs. He said we fully understand your frustration of not having the good chairs to run the business and it is unwise decision to keep you wait 6 weeks just to save our trouble of taking some off new chairs. Therefore, the owner promised that he will look into this matter in person and demand our warehouse to ship 1 (one) new hydraulic pump and 2 (two) new footrest panels for the Constantine chairs to you immediately. We have sent you the tracking information of the boxes and they are estimated to arrive by this Friday. We hope this solution would work for you and we feel sorry that a big customer has to withdraw his trust from us. If you need further assistance please feel free to email or call us and we will talk with the owner directly. Thanks. Kind Regards, AGS BEAUTY

Response from AGS BEAUTYFeb 15, 2017

Dear Mr. Ali Abdulridha, We are sorry to hear that your card was used to make un-authorized purchase without your consent and we do understand your frustration on this issue. Here at AGS Beauty we see our customers' privacy and security of payment as our top priority and therefore we adopt measures to prevent such events from happening - 1. We use Secure Sockets Layer (SSL) technology to provide customers with safe and secure shopping experience. SSL technology enables encryption of sensitive information during online transactions so your personal information stays safe and out of malicious hands. 2. Whenever possible, we always encourage our customers to submit the payment online, instead of passing the credit card information over the phone. 3. We have internal regulations that our employees are not allowed to note down customers' credential information on the computer or on paper, so that the c.c. info would only be keyed in once (when placing the order) and will not be stored on our system. In light of this, we do not believe any of our employees would risk violating any laws to use our customer's credential information to make unauthorized purchases. In recent times, computer hacking is widespread and your card information could be leaked in many ways. We suggest you contact your issue bank for professional advice as to how to file a chargeback against such unauthorized purchases and from our experience 90% of the time you will get your money back. You may also file a report to the police and if necessary, we are happy to provide any related information to assist the police to get this case solved. Please feel free to contact us for further information. Regards, AGS Beauty

Response from AGS BEAUTYSep 29, 2015

Dear Tinh Nguyen, Thank you for your comments regarding your purchase with AGS BEAUTY. However, after investigating your case, we have to point out that what you stated here does not reflect the truth - 1. You placed an order with us and, at your request, held it at our warehouse for nearly one month. Before or after shipping your order, you never contacted us for a cancellation or return of your order. 2. AGS BEAUTY offer the best return policies in the salon equipment industry. It states very clearly on our "Terms and Conditions" page that we have a standard 30-day return policy from the date the order is shipped, and, unlike most of our competitors, we do not charge re-stocking fee (which usually stands at up to 30% of the purchase amount) on most of our products. We hope these facts help clarify the situation. Regards, AGS BEAUTY

Response from AGS BEAUTYJun 10, 2015

Dear Randy, We are sorry to hear that you are not happy with your purchase with AGS BEAUTY. After investigating your case, we found that your order was shipped out on April 30th and delivered on May 8th, however, since then we had never received any phone calls or emails from you notifying us about the "no directions no hardware scratched items on handles of screws no nuts no injures", as mentioned in your review. If any items are indeed missing or damaged, please feel free to call or email us (+1 503-762-3228, [email protected]) and we will be glad to help you solve the problems. Kind Regards, AGS BEAUTY