Agile TelehealthReviews of agiletelehealth.com

I signed up for Agile Telehealth in December 25. Had my first appointment with Dr Muhammad at the beginning of Jan 2026. First month was fine. No complaints. I got my Semiglutide within a couple days. After my 3rd injection, I called to schedule my next appointment with the MD as instructed. I was told there was a glitch with n the scheduling software and that someone from the scheduling team would contact me within 24 hours, they did. All was okay. This month, I took my 3rd injection on Tuesday, called to schedule my appointment and was told again, glitch with software- it wasn’t showing any appointments available for March, my $199 was already debited from my account. I was told that someone would be in contact to schedule within 24 hours. I have called back every 24 hours since and I have been told the same thing, it’s being escalated and someone will contact me back, I still have yet to have an appointment made and no one has called me back. Today I request a refund and an account cancellation. I was told that my refund request has been denied due to my order already being processed. But there was no order since I have not met with the doctor AND there was no order shown in my portal. I requested to speak to a supervisor, I was told there was no supervisor for me to be sent to. I was told that they would note my dissatisfaction and they , once again, would escalate My request to be contacted asap. I have emailed, texted and also reached out to the company via LinkedIn. They do not have a BBB account, shocking I know, for me to file a formal complaint. Neither does Open Loop, which is who processes the payments. It looks like I have lost my $199, which I am not okay with. I will continue to try to recoup that, if anyone has success in getting a refund, please share how. I definitely do not recommend Agile Telehealth, and I have contacted Health Equity and notified them that they should stop promoting them to their account holders as it is most likely a scam,

I canceled my subscription via email on February 19 and received confirmation the same day it had been canceled. Then TODAY (2/27) they attempted to charge my Health Equity HSA card for $299. Luckily I didn’t have it in my account. I also have been receiving emails about appointments even though everything has been canceled. Poor company, customer service, and website. It’s a shame Health Equity promoted this company. Stop charging my HSA card!

They do not actually do any service. When I try to call for a coaching appointment I get put on hold for 5 minutes and then sent to a voicemail. The medication I got could not have actually had any active ingredients, and when I complained to support they apologized, "escalated my issue", and ignored me. Response to response: Interesting that you take the time to respond to my review, but made literally zero attempt to respond to me when I was a paying customer. That says a lot. I called and emailed as a customer 7 time total and was never helped.

Communications at first were great, now months into the program it’s gone right down hill! Emails & nurses may reply within 24-48 hours? That’s helpful! Doing great on meds for 3 months, Agile changed my Rx & it made me very sick! No notice was given & when I called stating my dose had changed they told me it was the same as before, different manufacturer. Replying to Agile email: currently in the process of waiting for follow up from Agile from my sent email. Called patient support & got the run around. My email has been escalated, still waiting on the RN’s call. Questions regarding Rx change were expressed weeks ago to Agile.

Agile charged me for the medication but did not send it claiming that I needed to have a visit and that the medication had not been approved by a clinician. That seems backwards to me. Seems that we should’ve gotten approval prior to them asking me to pay for it but I was never promoted to even schedule the visit ahead of the request for payment.

Do not use them stay far away!! They will give you an appointment then say that they need proof of prior medication from your doctor and tell you they won’t charge you until they receive the form. However, they will still start charging you for medicine that they are not sending you even, when they haven’t received the form they said they had to have! They don’t make it easy to cancel or remove your card!

Every script took several attempts and refill forms filled out. Totally incompetence it was insane. Customer service was clueless. Sad they are part of the medical profession.

I had two appointments with this company and was prescribed the trizepatide that they quickly took $299 for. This company was advertised through my HSA account from HealthEquity. After my prescription was sent through I noticed that the pharmacy they use is Boothwyn Pharmacy who just had their licensed placed on probation for not distributing weight loss compounded medication properly. This fine was $1 million issued by the state in October 2025. They also failed an inspection in June 2025 for the same weight loss medication I ordered. Please do your research and be wary of companies that take money before a product is delivered. I was refused a refund because they said the product was sent… a product I can’t use due to safety concerns.