Agile TelehealthReviews of agiletelehealth.com

Horrible experience, medication was delivered twice to the wrong address . They took 4 months to send a replacement and fought me all the way. Their medicine is mixed with things which is something they do not tell you. Customer service is an AI and gives you negative feedback back. It wasn’t until I involved lawyers they were able to do something. They over charge and it is a big scam.

This company is a fraud told me visit was no cost advised they were going to send two prescriptions one for $69 and the second one for $13 at the end of the call I checked my HSA account they had charged $348 to my card. I reached out to them to discuss the unauthorized chatges and to cancel and prescriptions and they have not returned the $348 to my card and the UPS company delivered the medication anyway and left it sitting in my lawn chair outside. I have reached out to them several times with no luck. I hate companies like this and I want my money back

Ordered a refill of my TABLETS first two months were great, got meds no problem. Ordered my third month and got the injectable. I'm sorry maam let me get you a replacement and i have been very specific. I ordered the ORAL TABLETS. So when the correction order comes in it's INJECTABLE!!!! Called the customer service again and the young lady tried to gaslight me and tried telling me that i was getting the injectable all along. Now i have to wait 48 to 72 hours to get this corrected and i am now out of my ORAL TABLETS. A I even called me to confirm that i wanted ORAL TABLETS but alas still got the injectable formula. Am i supposed to take that now. welp we wait. and no i am not calling again as i will have difficultly staying calm. JUST FIX MY ORDER!

They will charge you for medicine you will never receive. I took their GLP-1 medication for 6 weeks and gained weight decided it wasn't worth the money and reported on the survey that I had stopped taking the medication and was informed that they couldn't send me any more until I completed my dosage. Few days later I'm charged for the next one. I called minutes after receiving the invoice to cancel my account and ask for a refund for a medicine I was never going to receive. They declined to issue a refund. They charged me for a medicine they couldn't send me and refused to issue a refund. Don't use this company. Update: the company did eventually send me my refund. The review remains unchanged, as it it shouldn't take me leaving a 1 star review to get refunded.

I want to share my experience with Agile Telehealth so others don't get caught in the same trap. Here's exactly what happened: 1. I signed up, completed my intake interview, and was asked to provide medical clearance. I got it within a couple of days. 2. Before I could submit it, **my account was cancelled without warning.** 3. I called back, reinstated my account, and was told I needed to **interview all over again** , which I did. 4. I was then asked to get the clearance letter *again*, and was told the rep didn't even have access to the one I had already submitted. 5. When I called to figure out how to get the letter to the right person, I was told again that I'd need to **do another interview.** Three interviews. Multiple clearance letters. Zero services received. Not a single prescription filled, nothing. When I requested a refund, their support team sent me a copy-paste response citing their 72-hour cancellation policy a policy that applies to people who cancel a working subscription, not to people who were **never able to use the service in the first place.** They then had the nerve to suggest I submit a "refill intake" to receive medication — as if I should reward this runaround with more engagement. **My advice:** If you're considering Agile Telehealth, know that their onboarding process is a maze, their reps don't communicate with each other, and their refund policy will be weaponized against you even when they're the ones who failed to deliver. I'm currently pursuing a chargeback and filing a consumer complaint. Happy to answer questions in the comments.

There was no visit. I answered a questionnaire. Therefore, an “after visit” summary makes zero sense. Please STOP texting me at midnight.

Absolutely abysmal experience. The practitioner I met with was lovely, however, immediately upon placing the prescription order, I was charged. Within 10 minutes of ending the call I called customer service after trying to navigate their bare bones, early 1990's web portal. I was told that I could cancel my subscription, however, per "their policy" I would not be able to cancel or receive a refund for medication i never authorized to be filled. Their website policy clearly states: "If a Provider determines a prescription product is appropriate for you and writes a prescription, you will receive information about your options for filling the prescription. Certain prescriptions can be filled through one of the Pharmacies by using the Site or you may fill the prescription at any pharmacy of your choice as prompted during your use of the Service or by emailing your request to (review would not allow email addresses)." Needless to say, I never got that option. If the charge is not refunded, I will be initiating a chargeback with my credit card company. A very disappointing experience and I will be happy to advise anybody not to use this service. Consider yourself warned.

Scammers! Do your research on their version of GLP-1 “oral Trizepatide” There is no FDA-approved pill, tablet, or oral drop. Oral tirzepatide pills, drops, or sublingual are not approved, not proven, and often considered misleading or unsafe. Tirzepatide is a peptide, and your stomach breaks it down before it can work. I ordered on 4/2/26 at 4:00 am & after my research decided to cancel on 4/2/26 at 8:00 am & my claim was denied because they claim my prescription was already enroute to my address. Don’t trust! Don’t do business! Scammers!!