Agile TelehealthReviews of agiletelehealth.com

In February I found Agile for my weight loss treatment, because I mistakenly had already refilled my prescription from my current company when I got a "cannot ship to my location" warning. Under the impression that there was an issue and not wanting to interrupt my current progress, nor stop the medication abruptly, I signed up with Agile. I received the first vial in February. I did not renew my prescription, because I had, in fact, received my prescription from the current company. Now I will take fault for not checking my transactions a little faster, however I was charged 200$ for the months of March through June, to which I received no product at all. I attempted to cancel the subscription, and asked for a refund to which the reply was "we can send you the product, (if a provider will approve it) we will not issue a refund. Stole 800$ from me. Do not sign up with this company.

I would not recommend this company. In my experience, it appears to be poorly managed and does not prioritize the quality and safety of the treatment it provides. They sent me a one-month supply of GLP-1 medication, but the stated beyond-use date (BUD) expired before I could complete all of the required doses. By the time I received the medication, one to two weeks of its usable life had already passed. In addition, the vials were not clearly labeled with the expiration or beyond-use date. When I contacted them about this issue, I was simply told to continue using the medication anyway. The delivery process is also concerning. This medication is supposed to be kept refrigerated, yet there was no delivery notification or alert that it had arrived. In my case, the package sat outside for more than a day before I discovered it, breaking the cold chain. Once again, when I raised the issue, I was told that it was still fine to use, with little concern shown for the integrity of the medication. The medical guidance has also been inconsistent. During a consultation, one healthcare professional advised me not to take the medication, while later, through email, I was instructed to take it. Receiving contradictory advice from the same organization is frustrating and undermines confidence in the care being provided. Overall, my experience has been disappointing. There seems to be a lack of quality control, poor communication, and inconsistent medical guidance. When dealing with medications that require careful handling and dosing, patients deserve much better.

Its a scam, this company will not let you cancel or delete your billing information, and they don’t let you cancel on your side, it has to go through them. Ending up blocking their transactions on my credit card and called it a day.

If you have an issue and report it, the complaint is addressed by AI agents and remains ignored for months. I was never handled this poorly at SHED RX. Do yourself a favor and go to a reputable company who employs actual people who knows how to answer emails and handle problems.

I was recommended through my hsa. Card was deducted immediately and consult with Dr scheduled. It has been almost 2 weeks and pharmacy states still processing. When I signed up it was supposed to be 3-5 days to receive rx. The company will not cancel my order and give refund despite the rx has not been filled yet. I would never use this company again and hope hsa stops recommending.

UPDATE: After this review they REFUNDED THE $60, but then they RESENT THE EXPIRED MEDICATION AS IF IT WERE A REPLACEMENT!!! I took pictures of the package. You can see the old label with the wrong address through the new label. The top of the label still says 04/27/2026 on it!! It's May 6, 2026!! I have reported them to the California Medical Board. Now I will report them to the FDA and FTC. They SENT ME THE SAME MEDICATION WITH A NEW LABEL! IT HAD BEEN AT FEDEX FOR 10 DAYS WITH NO REFRIGERATION! THAT HAS TO BE CRIMINAL! Absolute crooks they charged me $299 and told me the consultation was included, then charged my account without consent another $60 for the consultation fee that was supposed to be included. Then they said the medication was on the way, but they sent it to a completely wrong address completely different in entirely different ZIP Code than my address and then after it had been in the mail for four days 96 hours when it’s supposed to be refrigerated it’s supposed to come overnight. They tried to tell me that I should still take it and they can’t give me a refund. These people are crooks. They will have you poisoning yourself with rancid medication do not do business with these people. Finally after it was clearly to old to ingest they told me they will issue a new order when I take receipt of the old dose. It's at FedEx. They're still trying to send it to the wrong address. So I never got my medicine and my next dose was moving me up to the stronger dose. Now I won't get it because even though they had plenty of time and knew that the old now warm dose was at FedEx, they would not send me a new dose. They would also not cancel my subscription or refund my money. Try to cancel your subscription and they will gaslight you, put you on hold, transfer you to "the closer" who will argue with you about why you are wrong to cancel, refusing to cancel your subscription. They held me hostage on the phone for over a hour. I had to hang up and still have not gotten it cancelled. I have not gotten anything and have been charge $360. They are abject criminals they should be reported, but to whom? Worst part is I got connected with them through my HSA app. I gave my HSA a piece of my mind for recommending them! I am now in the beginning of a 30 day dispute process. I was told to gather my documents. What a nightmare.

BEWARE! This rating would have been a 4 based on the quickness of the consult, the ease of sign up, and the receipt of the first month's medication. I needed to pause taking it, so when my card was billed for the next month (they auto charge you whether you have filled out the refill form or not), I contacted the company to verify that it hadn't shipped yet and requested a refund. That's when the runaround/SCAM started. Five different reps told me 5 different things and long story short, they kept my $300 and did not ship the medication. I'm out of $300 for absolutely nothing. DO NOT USE THIS COMPANY.

Absolutely terrible. This is fully run by AI. And I wish I were kidding. On mine, the system froze up and kept sending me notifications to fill out some online form I already filled out. Then I would call to have them stop these messages and it took multiple days with the offshore people from India and Korea, Japan, China, etc blaming AI the whole time. Then on the second month, my medication doesn't show up for GLP-1. I call to ask where it was and the same result was for them to blame AI saying "we don't know. You'll have to talk a provider"... and then wait 2 days. In that 2 days, someone figured out what the issue was because a form from a questionnaire had an incorrect weight and their system couldn't handle it... and they refused to send the medication. That's understandable but they'd often call from random phone numbers that were clearly fake as these were all offshore phone centers. So each call they'd do would show up as spam and I wouldn't get them. Each one would be with someone with a thick Indian accent telling me his name was Phil or something as I'm sure every Indian kid knows dozens of Phils and Johns in their country. So you don't know which is a spam call or one from them since they don't show up on caller ID correctly. Turns out that because of this, no one contacted me for a week and just decided to take my money for the month ($300) and then not deliver anything. They resolved it this week and it's en route but I'd never deal with these people again. This is clearly a scam amateur hour entity which is using AI and offshoring everything while still charging more than anyone else for this GLP-1 medication. All of these reviews feel fake and maybe this is how they used to be before they started just using AI for medical decisions... also keep in mind that sometimes you'll get a call from an AI IVR system that will sense any sound including rustling papers or hair brushing up on the mic as a voice sound you make and it will just stop talking... and when you're trying to figure out why they're calling you, the IVR just stops talking and then eventually says "goodbye" because with the overcharging for services and lack of actual people who are medically trained, you wonder where your money goes... and it's clearly not into improving services.