Agile TelehealthReviews of agiletelehealth.com

# Review: Moldy Semaglutide and Poor Customer Service from Agile Telehealth I am extremely disappointed and concerned about my experience with Agile Telehealth. The semaglutide I received appeared to have mold or possible contamination, raising serious concerns about the product's safety, quality, and handling. Injectable medication should arrive in appropriate condition, and customers should never have to question whether the medication they receive is safe to use. What made this experience even more frustrating was how Agile Telehealth handled my concerns. When I brought the issue to their attention, I felt they did not take it seriously and refused to resolve the problem. I expected my concerns about a potentially contaminated injectable medication to be treated with urgency, professionalism, and care. Instead, I was left feeling dismissed and without a satisfactory solution. This is not a minor complaint. When it comes to medication, patient safety should always come first. A company providing access to prescription medication should take reports of possible contamination seriously, investigate the issue, and work toward an appropriate resolution rather than leaving the customer to deal with the problem alone. I paid for medication that I did not feel comfortable using, and I believe I deserved better communication, accountability, and customer service. At the very least, I expected Agile Telehealth to investigate my concerns and offer a reasonable resolution instead of refusing to address the situation. **My experience has left me questioning Agile Telehealth's commitment to customer care and how seriously it treats concerns involving medication safety.** Customers deserve to feel heard, protected, and confident in the products they receive. I hope the company takes situations like this more seriously in the future because no one should have to fight to have a legitimate safety concern addressed.

I ordered a medication that requires refrigeration. Shipping was delayed. The prescription arrived hot. Agile Telehealth (AT) customer service told me do not use it and started the process of replacing it, then never followed up. A week and three calls later AT rep said “ use it” ; which made my doctor laugh. I had to dispute the charge with my card company, which took weeks. This is a company that assumes you will give up when they mess up if they make it hard enough.

This is the second month in a row that my payment was taken and the medication has not yet shipped within a week so I have missed my dose. When I reach out to the patient support email, I get vague answers back and no actual resolution as to when I can expect my medication to ship. It is so frustrating that I am considering canceling. The medication has been working, but I am losing trust and patience waiting for my medication to arrive.

I requested a refill on 9/16. It's 10/3 and no refill, though they charged me $299 for it. Lots of false promises that it's on the way. Requested refund denied. I've canceled.

Agile Telehealth was unable to fulfill my order for 12 days. Every day I would get an email saying "There has been a slight delay at the pharmacy, and processing is taking longer than usual." I finally called to ask for an update, and the customer service rep was unable to explain the problem. I told her I wanted to cancel and she said I would have to speak with someone else to cancel and they would call me within 2 hours. Of course, I never received a call. 36 hours later, I received a notice that my next shipment had finally shipped. I called back to ask why my order wasn't cancelled. Three times, their phone system dropped me before I spoke with a human. Finally, after arguing with the customer service rep and threatening legal action, she agreed to cancel my order and refund my latest payment.

RUDE PROVIDERS - NESTOR RIVERA

BEWARE!!! Back on June 23, 2026 I signed up for one of their programs. Initially everything went fine. I took my blood test and received my medication with great results. On August 26, 2026, I sent an email explaining that I had run out of the syringes but still had lots of medication available. I received their automated response that someone would be getting back to me. On August 27th, I received an email that I needed to schedule another blood test which I took. On September 1, I had an appointment with the doctor and was told that my levels were too high. She asked when I had the last dosage which was several days before the blood test. She then told me that I wasn't supposed to do that. I told her that it wasn't explained in the instructions, and on top of that, they did not include enough syringes for me to finish the medication. She and I went back and forth, and eventually she said she was suspending my prescription. She went on to tell me that she would schedule another test in two weeks. On the 13th, I received another email regarding scheduling another blood test which was done on the 19th. After not hearing anything from them, and my card being charged for 447.00 on the 20th, I called them on September 28, 2026. When talking to their rep, she said she needed to schedule another appointment with the doctor. I told her that was fine. She asked me what time zone I was in, and I told her that I was in the mountain time zone because I travel for work. I went on to explain that I live on the east coast. I wouldn't be back in Virginia for several weeks. I was told that was a real problem. Apparently they either don't have anybody licensed in the state where I am working or they were going to have to find someone. That is when I told her to forget it, and just refund me my money. She told me she would not do that, so I asked to speak to a supervisor. I couldn't do that either and was told she would have one contact me within 24-48 hours. Its now been 24 hours later and no call back. I have contacted Health Equity my HSA provider to complain because they advertise these people on their website. I have also contacted the dispute department for my card to file a complaint and have the charge reversed.

This is my second review of this company for the same issue. I posted a bad review because I was charged for my prescription on July 31, 2026 and as of September 14th, 2026 I still haven't received it. I called and got the run around so I posted a complaint. I got a response to my complaint on September 17th but as of today September 29th I still do not have what I paid for. At this point Agile Telehealth has stolen money from me and they refuse to give it back. I WANT MY MONEY BACK AND I WILL TELL ANYONE CLOSE TO ME THAT YOUR COMPANY IS A RACKET! GIVE ME BACK MY MONEY!