agero.comReviews of agero.com

Our complaints are like the previous 416 reviews. There is nobody in that company who cares about the people's car and the people that own them. From the time you place your call, they can and will leave you stranded regardless of the weather for a minimum of 9 hours, that's their M.O. They are a severely dangerous company that will leave you stranded for 9 hours regardless of your medical condition. I am cautioning anybody and everybody reading this review if you decide to take your antique car out for longer than a one hour ride, I would strongly suggest you trailer your car.

I am a USAA member that uses this company as a third-party for roadside assistance August 2. I broke down on I 85 north going towards Richmond on my way to Chicago Illinois from North Carolina Greensboro. I have been a valued member of USAA for over 30 years plus. I broke down with my diesel truck that was attached to a trailer at approximately 1:30 in the afternoon. I contacted USAA and roadside assistance 480 at approximately 2:20 to 2:30 PM after I had found out where my truck which needed a special diesel Mechanic could be towed to the closest to me. I was charged $90 for the tow is the overage of mileage and a tow truck was dispensed. I was told by. Agero Who is service provider would be in the contact number in which I kept in contact with them all the way until the moment they showed up for my truck. Outside of being 92° having no water and stuck on the side of the road I was approached by a state police officer was threatened to be arrested for where it was placed. It could not be put off the road and that I was in danger potentially from being hit by other vehicles. The police officer then decided since it could only move like a half a mile to a mile at a time without stalling that he would try to escort me 1 mile up the road to an exit where there is only one gas station right at that exit called Exxon in the middle of the woods and the nearest town is 12 miles away . When we got to the secure location, he then advised that I called the tow truck to let them know exactly that I was 1 mile up so I did he then witnessed and I recorded the phone call to USAA and the roadside assistance company to let them know this agent cancel the tow as soon as the tow truck arrived at the site and was ready to pick up my truck. In contacting them again, they would not revert the cancellation and they had called another tow company and which I’d have to wait another two hours or more. I had already waited almost 3 hours for this tow truck . The tow truck would not have anything to do with it since they were canceled and got up and abandoned me. USAA and the road assistance company was well aware that the mechanic was arranged to see that vehicle prior to 5 o’clock since it was late on Friday , the second that they had called after they illegally canceled it on me and I was unaware and did not approve of. It was three hours only to find out at about 730 or 8 o’clock. They had canceled and we’re not coming out so I stuck on the roadside in the dark in a storm at that time with no way to have food go to the bathroom no Ubers came there nothing there was no towns . Then waited for them to get another service provider to pick up by the time it was almost 11 at night in the woods was a different company that was not associated with my insurance that stored his truck the way and he stopped to help me we had to convince the towing company as well as USAA to pay for an out of network tow A price was then negotiated. I said on that road abandoned by USAA and the roadside assistance company for over 12 hours. I did not make it into colonial Heights out of Richmond and into a hotel until 1 AM in the morning this endeavor started at at least 2 o’clock in the afternoon. I woke up this morning abandoned USAA could not get an immediate adjuster to get me a rental car and when I try to get one on my own for a reimbursement, there was none available until late Sunday night. Had to hitchhike back three hours to North Carolina alone, and abandon all my things in a different state , I have already contacted my attorneys the abandonment of USAA member and keeping them in danger is inappropriate to cancel to when you know that they are there to pick up and hook up my truck and they were aware that I was in constant contact with the provider that they gave me initially was criminal and neglectful by both companies endangering a USAA member as well as abandon them in an area that there were no lights but woods nothing. USAA and.agero Are both aware and I have all the texts and the recordings of calls, but yet they have not reached out to me to clarify anything or find out about my well-being

Horrible service. Absolutely no sense of concern with helping the customer. Is it possible to give a rating of "0"?

Agero sent out a tow company prematurely with out the right equipment and a desperate driver who diddnt give a darn never called me never bothered to get keys? Then proceeded to dragged my truck across the parking lot tearing my wheel and tire off to the point were l foun my emergency set of drum break shoes and some broken bolt heads on the ground in the wake of the drag marks behind my truck ? Then ended up Aborting the tow attempt , never have admitting to doing this damage? But not by not TAKEING after condition pictures as Required by Agero sums it up to me ? So l was quite surprised when Agero said their investigation put no resonciblity to JDA towing or them self for their dropping the ball on passing important instructions and sending these morons when l couldn't be there with the keys .and when my repair shop was not open ? Agero has never explained why this happend .They also never provided anything in writing never gave me a chance to appeal there findings .Then when USAA my Insurance company called them asking for the picture evidence that Agero said convinced them that there was no damages done Agero could not produce the pictures ?But now according to Agero it was wear and tear mechanical failure that caused the damage ? Completely disregarding how the brake shoes ended up behind my dragged truck ? None of this would of happened if someone called me to say hey forget the apponitment you made were comming now? Then l could of stopped it .. l hold Agero RESONCIBLE for causing all of this. TAKEING legal action against Agero for neglected .When l told Ageros that it was important to alert the tow company to be careful when handling and loading my truck because a already distressed wheel . Then if not correctly handled with the right equipment it could easily cause more damages ? All of this l guess was forgotten as no one at Agreo has ever explained why they sent out JDA that night ? I'm not a mechanic ,l was all what could happen that did happen by a professional tow company driver with the right equipment after he successfully towed me that night my wheel bearing sized up who diddnt have any problem loading and towing my truck the night. With the wheel bearing being seized ? When I called Agero that same night l was apologized to and the rep. at Agero opened a claim on my behalf for the tow damages .Then told me to get a repair estimate and fill out a damage report? You Notice I said report not claim but after 2 weeks of a so called Agero investigation ( and I note here they get to investigate themself ) ? They come up with "we don't find any evidence of dragging and deny my claim" ?USEING non producible picture ? There was no questioning who did at first did the damages that night it happend ? The only thing I still don't know is why these negligent incompetent company's still work For USAA? My truck was damged to the tune of 3,900 $ and this took weeks to decide this abd of course USAA whent along with the wear and tear theory also So with being stuck with their damages waiting weeks paying 1000 for rental deductible not being able to work as my truck is used for my work.This has cost me thousands and my stress level has never been so high... The only thing good that's come out of it is l saved 68 dallors a month by dropping USAA insurance company after 11 years and only a fool would ever let these monkey brained touch there vehicle so Don't ever Use AGERO And USAA customer services is no longer available it and their claims department has become a the office of corporate greed and a lucrative denial bonus program for the adjusters ? Like the rest of corporate America

I had horrible experience waiting for 10 hours on the road and then they damage my tire. I couldn’t fix it.

If I could I'd give (-10). First, they sent the wrong tow truck, second, I tried several times to get an invoice with details about the car to get my reimbursement and they never sent it. I've never seen such a bad company, they don't even have the skills to prepare an invoice.

Told me 30-60 minutes for towing and took over 5 hours to arrive. Cancelled or delayed multiple times after being within 5 minutes

If I could give zero stars I would! Absolutely horrible service the technician damaged my battery during service which resulted in me having to replace my battery and they refuse To reimburse me for the damage. Claiming that the incident didn’t happen. when there was two a witnesses who witnessed the incident, they never even reached out to them for statements. The person responsible for handling the claim was not empathetic at all and insinuated I was lying about the event when I provided more than enough information, including pictures and a receipt for the incident.