AflacReviews of aflac.com

My mother has an Aflac life insurance policy. I had to talk with them in 2020 when she went into assisted living and again to file for Medicaid. The customer service people are snotty and unhelpful. They can't hold on to information you send AND can't seem to get you the information you need. If you have a choice between buying Aflac insurance and giving birth to a flaming porcupine on the floor of an igloo, you don't need the insurance that bad.

Dose not communicate well with customers. I have gave them one too many chances to better their customer service. Did my claim and it took me one month to get my money I pay for when there is a family emergency. Sorry but why do you ask us to file out a form that give you permission to get any medical records you need but yet what your customer to do your job for you. Faxed all papers on 4/10/2024. My claim was still in review so I called on 4/23/2024 and was told I need more forms and once I get them it will take another 7 business.

I've had aflac for over 15 years and tried to make a claim, after 2 months of phone calls and being put on hold and having calls dropped they sent me paperwork to file a claim, When I called about verifying previous wages. I was told that aflac can not be used if you are currently unemployed or looking for work, even if your account is up to date. When I mentioned I wanted to talk to a manager to cancel my account I was hung up on.

Aflac is not a good company to buy insurance from when you get sick and they will find a way not to pay you and they lie to just to get your money this company needs to be shut down I will be reporting them to the better business bureau

I was looking for supplemental dental insurance since I am close to maxing out my primary coverage. Aflac's waiting period of 24 months for services like implants and crowns (the entire reason for purchasing) makes this coverage useless. I've never heard of a waiting period that long. The max I have ever encountered might be 60-90 day. These fools think customers are going to pay premiums for 2 years before getting any coverage. Absolutely ridiculous! And their coverage is half of most other major providers. Even the tone of the agent made it seem like he couldn't care less about helping customers with getting insurance. Aflac is sad. pathetic joke of a company. Save your sanity and find coverage elsewhere.

AFLAC is claiming I’m behind on my payments several months and are canceling my policies. My work place has been taking the money out of my check every week and has been making the payments to Aflac. I have called our representative Sarah Shepard and she hasn’t returned the call. I guess I will be dropping there insurance and try to get the last 3 months of payments I have made back.

This is the worst company I’ve ever experienced. They make excuses to not process the claim and the representatives are rude and dismissive. I’ve been dealing with cancer and they keep asking for the same forms in order to avoid processing the claim. If I gave you permission to speak to the provider once and you obtained information why would you need that same form to ask the same person the same question. Also Aflac need more then just sales. Seams like no matter what number you call it all goes to sales.

Aflac recently declined my application for a Medicare supplemental plan due to "treatment for dementia and Alzheimer's". This is NOT TRUE. I called Aflac's 800 number twice, selected "Reason for Denial" and twice the phone rang for 5 minutes and then the call abruptly ended. I was not given a chance to talk to a rep or leave a voicemail. I filed a complaint with Troy Downing, Montana State Auditor and Montana Insurance Commissioner.