Aflac Inc. /ˈæflæk/ is an American insurance company and is the largest provider of supplemental insurance in the United States.
Aflac (aflac.com) has 138 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Aimee A.
I have been a member since 1998 for the cancer insurance. First sent a claim for Melanoma on my forehead after sending all they wanted, claim denied, in my opinion they are for them to make money not pay the claims I filed a claim in BBB yesterday they have almost 800. complaints, in my opinion the Duck is a Lame Duck.will cancel next year already paid for 2024.
KT
Cancelled my policies I have been a policy holder since 1996. This last 2 years have been horrible customer service. Removed my son for no reason when I only removed my oldest son due to his age and would not provide the documentation as to why. Only put my husband on 3 of my 5 policies with no explanation even after I provided copies of the policy changes. DONE AFLAC is the worse and I will share that with everyone
Mailbox
They keep changing the time they need to review my hospital indemnity claim. Its been almost a month since I filed and they keep changing the review date
Angela D.
Terrible customer service. Denies claims due to billing not being done as they see fit. Absolutely a joke don't waste your money. Mutual of Omaha on the other hand has been amazing.
Shane A.
Lack of Customer Service and Information My father has a cancer policy and I went on line to get information. I was logged into the chat room and they hung on me sending me to another web site. No phone # to call or someone to talk to. I am a business owner and I have a policy for the last 30+ years. I am not sure I will keep my policy or recommend them to my employees in the future. Shane Applebee - 0FQL6 customer #.
Manuel G.
Claims department continues to deny receiving claim form. Claim form sent 4/23/24. Post office reports delivery date as 4/26/24. Called today ( 5/6/24) for the second time and same story. I have been a member since 1971! never filed a claim before.
William T.
On 1/22/2024, I was transported from my home via ambulance to Logan Hospital in Kalispell, MT for signs and symptoms of a Stoke. Upon arrival to the Emergency Department, a CT scan was performed and the diagnosis was a Hemorrhagic Stroke, for which I spent three (3) days in ICU. AFLAC paid for the hospital stay however they denied the Stroke claim. I sent AFLAC the entire medical report from Logan Hospital, in which my condition was referred to in the report as a Stroke, by Doctors, Diagnostic specialist and Lab personnel more than twenty-five (25) times. The same report was sent to my AFLAC agent Gena Quintero, who stated that she believed that it was denied because my policy was misinterpreted by AFLAC as it is an older style policy. Gena said she was going to call AFLAC and re-submit the claim. To date, I have no idea if this was done or not, despite repeated emails to her. To date, I have not heard anything further from AFLAC and not heard back from my AFLAC agent.
MK
I have a family Cancer Indemnity policy since 1977, many years of paid premiums. Submitted 31+ copies of inpatient hospital stays. Policy clearly stating benefits are to be paid.. Waiting three months, just to receive denial for payments. I filed claim with the Florida Insurance commissioner's office. Sent a letter to AFLAC CEO. No response. Aflac is a total scam.
