AflacReviews of aflac.com

Worst company. Do not sign up with them. They spend a lot on advertising to bring you in only to find out they will never pay any claims. Why hasn't the government shut them down !!

I called for forms and help in filling out to collect on my cancer surgery. They send these forms. No one explains anything. It’s so confusing. I need an office I can go to with this paperwork and have someone help me.

I been a client for 12 years and the one time I file a claim they dragged there feet forever saying it’s under review I will be canceling my account

I called and reviewed my situation with customer service before starting the process. Completed all questions and submitted all supporting documentation. Claim was denied - reason no paid premiums. Provided proof of paycheck deduction documentation each month. Claim still denied.

I have been a policy holder for over 10 years. tried to cancel my policy and when I called they said leave a number and they will call back. tried 4 times--no call back. went to chat site, works great to make a payment or buy a policy. does not work to cancel. imagine that. I do not recommend.

Aflac sends mail to my address for someone who moved 4 years ago when I bought my house! If their records are this outdated, what information is the intended recipient missing out on? I must have at least sent back 10 of these pieces of mail with a note asking Aflac to update their records. I’m still getting her mail to this day. I filed a complaint with the BBB earlier this month. The woman employee who my complaint has been assigned to, Cindy Hofstetter, has been completely unresponsive. I comment on Aflac’s social media posts looking for answers, and nothing. It’s clear that Aflac thinks ignoring problems will make them go away and that they don’t care about customer service or potential damage to their brand’s image. NEVER USE AFLAC

I am not a customer but Aflac keep contacting me saying that I am, this is either fraud or a real customer has used a wrong email address. Either way I contacted them in May 2024 and asked them to check and let me know the outcome, they have not responded. I still get emails from them regularly as though I am a customer.

Have had AFLAC policies continuously since 1970. In 2022, received NO statements for Premiums due in the US Mail. My policy had been cancelled and it was difficult to get it reinstated. We pointed out to AFLAC in 2022, that by terminating policies, **the company would save tens of millions in claims they would not have to pay. ** AFLAC is no longer a reliable, accessible insurer. They had not received my payment check sent June 15 and Due July 1. Customer Service conversation June 27, 2024 i gave a credit card number to avoid any possible lapse in coverage. Cannot recommend AFLAC for any reason. They must be monitored by the client. 15 million world customers should enhance the customer service, not make it unavailable.