AflacReviews of aflac.com

I am extremely disappointed with my experience with Aflac. My husband passed away just over a year after obtaining his life insurance policy. After waiting more than a year for the claim to be processed, we were informed that we would receive only a refund of the premiums that had been paid. Aflac stated that we had signed a waiver forfeiting the claim. However, if a waiver was presented, it was never adequately explained to us. We were never told that signing it would mean giving up the life insurance benefit. What is especially difficult to understand is why we were made to wait for more than a year, only to be asked to sign a document that effectively ended our claim. The entire process was confusing, emotionally exhausting, and lacked transparency. During one of the most difficult times in my life, I expected compassion, clear communication, and honesty. Instead, I was left feeling unsupported and deeply disappointed. I hope Aflac improves its claims process so that grieving families fully understand the implications of any documents they are asked to sign and are treated with greater transparency and respect.

They pay ABSOLUTELY NOTHING! I pay more than anything. They make excuses at to why and then NOTHING. DO NOT BUY.

I've had Aflac for 3 years and when I was falling ill due to organ failure, this company offered no coverage what so ever! While at my job I was slipping into a coma. Woke up with 5 paramedics at my home. Was taken to the hospital, and when I came to, I was informed that I was out of it for almost 3 days. Was in the hospital for 2 weeks and then had to go to a rehabilitation center to regain my loss of leg coordination. Took me 5 1/2 months to get my life back again. Aflac denied my claim. Even after my doctors sent them my medical information. When I appealed, it was still denied. It was a total waste of money and time being with them. Took my money but offered no benefits when the time came for services.

Had this Aflac accident policy for years because I always used to hear how fast they paid claims. Now I've filed a claim for the first time and it took months of jumping thru hoops to get them to pay the claim. Then they didn't pay a portion of the benefits and I had to refile. Now 8 days later they just keep offering excuses why it hasn't been paid. Even though they are the ones that messed up.

Tremenda porqueria, no pagan las reclamaciones, piden unos documentos y despues te piden otros, es puro truco, no pagan nada

Title: Paid for years only to get denied support when an accident happened. Complete scam. Review: I am completely unsatisfied with Aflac. I had an accident and tried to utilize my coverage, only to discover I had been paying for a short-term disability policy instead of accident coverage. When I requested to switch my plan to the correct coverage, Aflac completely refused to backdate the changes. As a result, years of hard-earned premium payments were completely wasted. This company takes your money for years and then leaves you hanging when you actually need help. It feels like a total scam and they should be ashamed of themselves. Avoid this company.

My agent of 20+ years was the reason I cancelled my policies with Aflac. I have had the same agent in Orlando for decades. I had no problems. Always cordial, so I thought. Last fall, I thought I had an Aflac claim, but it was denied. Yes, I was upset. I sent an email to agent's "assistant" that was strongly worded, but not towards her. The agent, I guess, not really understanding my email, proceeded to belittle and berate me for being rude to her employee and my threatening to cancel my policies. Her comments were extremely unprofessional, and was ill timed, as I was recovering from major health concerns. I even sent a message to Aflac (through website) stating that I wish to move to a different rep but I rec'd no response. So, she really is just a salesperson. No real compassion, just there for commissions. Not the angel she thinks she is. I'm just sorry it took so long to find out. Screen your agent.

I had Aflac for about 10 years. My husband died and I became disabled. When I reached out to Aflac for help, they denied me. I paid monthly the charges, as far as I'm concerned, I feel they are theives!! Please find another company so you don't pay for something that is never going to materialize!