AflacReviews of aflac.com

Absolutley terrible customer service. Basically non-existent. I have been trying for over a week to speak to someone regarding my maternity leave claim. I have paid thousands of dollars and have had Aflac for over 8 years. They give me the run around constantly. First they denied my claim for a weird reason that didnt make sense. Then I was told by my rep that I needed to send in a form signed by my employer and my doctor. and that was the actual reason. I have not been able to find said form on their website even though she says it's there and "easy to find". I have looked for hours clicking every link. My rep is now MIA and not returning mine or my employers calls or emails. I am currently on hold with Aflac for over 40 minutes trying to get some help to find this form online to complete my claim. I have called muiltiple times the past week and can never get through, or get disconnected. The call back feature doesnt work. That chat feature on the website is a useless joke and you cant speak to a human. I am depending on this money to help us out during my non working maternity leave. I am doing all of this with a newborn baby and a toddler. They should be ashamed of themselves for how horrible they are running this company and playing with peoples lives.

Very disappointed with this company and I do not recommend it. They fail to pay out claims and are impossible to get a claim representative on the phone.

Absolutely horrible. Months and months waiting to get a claim paid...still waiting. Scam. They advertise help with bills while hospitalized. You will starve to death waiting for payment. Never do business with them!

On line chat just rage quit when I asked question. If VA related don’t use they have no problem taking your money but will not payout if your a veteran using VA services

ABSOLUTELY A WASTE OF MONEY!!!! DO NOT TRUST THEM I would have left 0 stars if it was available. I have “short term disability coverage “ long story short. I had coverage that was supposed to cover if I was out of work from 0-7 days. The second that I tried to file a claim the WAFFELING STARTED. “Sir there is a 30 day waiting period for a “sickness “ there was no sickness, it was a cyst that got infected. The 30th day was written on the Dr. note. The claim was denied due to date issues. They DO NOT CARE ABOUT YOU!!!! ONLY WANT YOUR MONEY!!!! I hope this might help someone who is on the fence about using them. Also note that you pay ahead so when you cancel you can get the last month premium refunded.

For 14 months I have had an Aflac Group Term Life policy through my employer. Paycheck after paycheck the same premium payment was deducted... until today. My Aflac premium increased by 50% without notice. Aflac's customer service phone line says the wait time is over an hour so they could call me back. The Aflac website's "chat with a customer service representative" feature says all agents are busy, try again later. The website has no feature to leave feedback. I can get equal coverage at a lower price from a company that actually has customer service. I'm canceling my policy.

I haven't even used this insurance and they still showed themselves to be completely incompetent. I gladly exited their so-called webex "interview" with Taylor Thigpen of the Knoxville, Tn branch. His behavior was highly unprofessional and reckless. He actually used the phrase "suck it" during his so-called presentation, which was nothing of the sort, to at least 12 attendees. I noticed the looks on at least a few of the female attendees' faces also expressed disapproval. In addition to this his presentation was novice at best and just filler as opposed to actually divulging what the job description was which makes aflac look that much worse. I will no longer be considering aflac for employment nor ANY other future business due to this. Not that aflac will heed this wise suggestion but wrangle your reckless, jock wannabe, representative before he causes you much more difficulty in the future. You will also be receiving a negative rating online (i.e. google and social media), with his name attached. No thanks to you for wasting my time with an inept idiot.

If you want to file a claim. They will ask for full access to ALL of your past medical documents. There is no privacy which is extra off putting when customer service treats you like garbage. Customer service is terrible and communicating with them is difficult to say the least. I’m a very competent individual and I was struggling with their website, (turns out is was some error on their end) they couldn’t pull my policy up with my name, DOB or social! They were telling me I didn’t have an account or my coverage was canceled. Finally got that sorted out. Then with them wanting full access to all my medical records and not accepting documents they asked for was the final straw. Why ask for documents if you’re going to want full access to everything anyways?? The person I was emailing basically told me to bite it and that I might as well cancel coverage.