AflacReviews of aflac.com

Awful. Just awful. Criminals, scam artists.They can't do basic math. They're paying me way less than I should be getting. Customer service can't help - they tell me I have to talk to my case manager Cynthia. I've left 3 messages for Cynthia over the past week and haven't gotten 1 response. Called an attorney.

Aflac has been reimbursing me for my yearly mammogram. This year it is being denied for some reason. I submitted a claim on 6/28 it was denied two days after .I called to ask why in the rep said he didn't know why but would escalate the claim and it will take three business days.Called on the 4th day now its 5 to 7.Dont understand why it take 5 to 7 business days but only took 48 hours to deni it.Had a previous claim for a accident I had and it was also denied and I have accidental insurance .I have had aflac for 5 years through my employer and never file claims But come open enrollment I will be dropping this policy I'm paying for nothing.

I have paid into AFLAC for years. Made two emergency room visit claims years ago, they did not pay because there was no admission. I had a cardiac event that hospitalized me three days, I was quoted an amount, and paid less than half. I then had open heart surgery and was hospitalized for four days. I made a claim and sent all requested records thee times as conformed by the hospital. I am still under review after two months. I guess they pay by who you are. Do not waste your money like I did for years.

Right now I am giving them 1 star. My husband died in an accident on May 9th. I filed a claim May 12th. Its June 21st and It still says under review. Where under review? You have to go through Heck and high water to get any answers.

After the first year, Almost every claim was denied. The process is designed to tire you out. I have canceled aflac 3 times now and this is the second time i am making a phone call because i am still being billed. They did not issue me a refund last time. I will be notifying any authorities necessary for this instance if i am not refunded immediately. Do not do business with this company.

This is the first time I've had problems I had an accident 3/6/23...I went to er got xrays... Had 2 follow visits...a script for arm brace...i only got 220...i was paid a wellness check wow im not scheduled for one till july i attached er visit with x rays 2 follow up visits one from my pcp and ortho dr..they'll review.7 to 10 business days I am so upset i want to cancel...evertime i call huge disappointment no one is the same page i get different answers every time. No call back from a supervisor...

Aflac is a total scam. Don't waste your money. I've been trying to get paid for 6 months now on a short term disability claim that is legal and legitimate. They are dragging their feet and refusing to pay each time I appeal saying they are missing one form or another. I faxed in all the completed forms myself. The call center doesn't allow one to speak with the appeal department, likely because they are wrongly denying claims. Customer service is less than pathetic. Don't waste your money with this scam.

Short term disability is to supplement while out of work. Back at work and still not payed. Every time I call (which is a whole lot) I get told it's still in review and it will be 48 to 72 hours. 4 weeks have passed. I even have the app and don't ever get any updates. It's a joke. Canceling as soon as I get payed.