AflacReviews of aflac.com

Please read all of the other terrible reviews and avoid this company. They are scammers. They give you the runaround when it comes to filing claims so it will take a minimum of 3 months and a BBB complaint to process a claim. I canceled my supplemental dental policy and will NEVER buy another policy from them again. They look good on TV and on paper but it's all a lie!

I have a group policy thru my job, and was hurt outside of work and filed my Accident insurance thru Aflac..The injury was severe enough that I had to have surgery on my shoulder, 4-26-2023. It is now 11-3-2023 and after denying my claim once, lol they have only paid me $300. and the rest of my claim is being reviewed.... Aflac USED to be a stand up company, and I am the HR Manager for the company in which I work and encourage my employees to buy this stuff. How can I tell my employees good things about an insurance that I myself don't believe in. I have turned in ALL my paperwork and has paid all my premiums, and you have the audacity to deny my claim? You all ought to be ashamed of yourselves and I tell my story to all of my employees. Used the Accident the company provides for you because I have more faith in it than I do this crock of mess AFLAC is selling these days. Please teach your CS manners as well, they don't know how to speak to customers or paying clients. 24-48 hours turnaround, REALLY?!! When I see or hear an AFLAC commercial I just shake my head because I know first hand it's not true. I'm disappointed and disheartened by the level of respect and curtesy I've received and shock by the lies told by these very same people.

I have been going around in circles with AFLAC since I retired from my company last year. My husband recently passed away due to a critical illness and of course, I reached out to AFLAC to inform them. I was told three different stories about what I needed to do to process a claim and two letters that never mentioned the documents needed for the claim. I believe they wanted me to do their job. As of today, I am still going around in a circle to receive benefits regarding my husband's death. Dealing with them has been a nightmare that I can't seem to wake up from. I am totally drained from dealing with them as I suspect this is the intent of not paying their claims. I would not recommend their services. Sounds like a class action lawsuit.

They took two payments from me and said they’d send me a check to reimburse me the second payment within 7-14 days. Now they say they’re not reimbursing me and Im behind payments so they kept it. No one knows what they’re doing!!!

Alfac I’m so disappointed in you!!! I trusted they would have my back if and when I got sick and they totally did NOT!!! I wrote appeals and they still said no. They are awful. I won’t recommend them to anyone. They took my money!!!

Its a scam! For over 5 years I paid over $7,000.00 in fees. When I needed, they $400.00 for coverage for medical expenses. They made me file several times the same papers, answering the same questions everytime. Just to make sure that I give up, and I did. Its not worth it. Definitely not!

If giving less than 1 star was available, that would be my rating. My son died in a workplace accident and we were contacted by a representative of AFLAC to inform us that my son had coverage through them. That was in May 2023. It is almost October and it has been one problem after another and AFLAC won't give us a straight answer. Checks were mailed to us at two different addresses on August 11, but amazingly, no checks were received at either one?? After weeks, they requested a conference call with the beneficiary of the policy to get a stop payment placed, were told the check would be overnighted. Supposed to be receive by September 22. Never received anything, have called several times and vaguely are believing the check never left their office. Second set of checks, was given check numbers and amounts and told they had put a stop pay on the checks and would be reissued and likely received by 9/22 also, but no checks have been received. You can't get any information and when you do, you know you'll be emailing again because they don't follow through. How can a company this size not make payments and not take calls from customers to explain what the delays are???

Don’t waste your time or money with these people. You can never get ahold of anyone for a claim or help with one. The salesman will tell you anything to sell it to you. Don’t believe a word they say. Had COVID and was never able to collect from them . Kept getting transferred from person to person.