Matthew Di M.
Exceptionally amazing customer service!!!
A couple of months ago I reserved a MRI on AffordableScan. Shortly after leaving the deposit for my scan, I got a call from Nicole, who confirmed with me the date and time of my appointment, and that I knew how to get there, what to bring, etc. She was very friendly and personable, so I felt comfortable asking her a question regarding the MRI that I had been ordered to get. Despite this question being something that she couldn't have possibly known the answer to, Nicole promised me that she would research the issue and call me back. Low and behold, she kept her promise and got back to me promptly... something that's very rare these days! Nicole proved to be even more helpful afterwards. I had an issue at the MRI place (which had nothing to do with AffordableScan), and Nicole maintained constant and very timely communication with me to reschedule. But after I rescheduled, my doctor called me to tell me that I no longer needed the scan! I never expected to get a refund from AffordableScan, so I didn't call Nicole back. Just recently, my doc ordered for me to get a chest x-ray. So I reached out to Nicole (again!) to see if she would apply my original deposit towards this x ray. Even though Nicole wasn't able to find a location for the chest x-ray near me (I am now farther away), she decided to completely refund me the deposit! WOW!!! I am very grateful to Nicole and AffordableScan for their generosity. *Very* few companies these days operate with the speed, accesibility, helpfulness and friendliness that they do! Thank you so much!!



