AFC Home WarrantyReviews of afchomeclub.com

Excellent respond time and took care of the problem!

AFC has always covered a good portion, if not all, of any work that I have ever had done. I have used AFC on all of my rentals and my own residence for several years. They have always come through. I would highly recommend AFC to any homeowner, whether owning one or several homes.

The service was quick and easy. My upstairs AC went out last Thursday and they had a local repair man out that I know the same day. Replaced some parts he had with him it it’s been working great! Thanks

We filed a claim in March to replace electrical outlets, a ceiling fan, and an exhaust fan. We had no idea what was wrong with the electrical outlets or the exhaust fan, but they refused to send out a technician to look at it so I had to figure out everything myself. I’m certainly not an electrician. It took me a while before I got a new ceiling fan, which was the first thing I wanted to replace, and I was supposed to upload a receipt to the portal once I had made the purchase. I uploaded the receipt today, but because we didn’t renew the policy that expired in April, they told me I will not get reimbursed since I’m not a member anymore. I spoke with a supervisor, and she did not want to work with me at all, only referred to the policy. I have spent $700 over 12 months, for nothing. I highly recommended to stay away from this company, the last one we had was really good, and they came out and fixed everything we asked them. You buy cheap, you obviously get cheap.

A prior technician in July completely botched an HVAC condensor repair. AFC told me to contact the technician to honor the repair's warranty. He refused to acknowledge the issue, told me to contact AFC, and hung up on me. After hanging up on me, he sent a text saying "how about I come to your house and [blank] your wife, [blank]." AFC sent a different tech who diagnosed this issue, the previous technician had miswired the condensor motor to run backwards. AFC then called me to let me know they would not cover the repair since it already been paid for, and that I should sue the previous technician. Absolutely cowardly, corrupt, and wrong on every possible level. I canceled my policy's renewal immediately and will never work with AFC ever again.

Save your money! Contract has max benefit to pay during policy AND when my blower fan motor went out, they would only pay $100 towards the $1200 replacement because the motor was 12 years old - so they do NOT pay to replace items but only value at time of breakdown. They don't contact you asking for additional information so you have to stay on top of the claim yourself! Pain to deal with. Would NOT recommend to anyone. Save your money in a Home Improvement part of your budget instead.

While selling, everything is "sure, we cover that" but when I challenged a difference in their contract that was more restrictive than the language on their website, the salesperson insisted that, it was just because there was not enough space on the website for all the words (it was one important word that costs hundreds of dollars!). I pointed out that it sounded a bit disingenuous and Preston's response was why don't I hang up if I don't trust him. I was just about to sign up for a $1550 deal on multiple properties and was glad that he showed his true stripes and I took his useful advice and hung up.

what a joke! first they tell me when I signed up May 2022 that if anything went out and if they couldn't fix it they would replace it..now I'm being told that's wrong. MY AC went out, all they want to give me is $137 towards a new one. Plus the jerk that signed me up is not longer with their company..wonder why??? And now their saying I didn't have a maintenance done on the unit.. No one told me about this or I would of had it done.. Very misleading.. don't go with this company! All they wanted was my money,.. Now every time I call them, they say they can't hear me..hhmm they must have caller ID or something lol