S. M.
It took almost two weeks to get my…
It took almost two weeks to get my washer fixed! Could never reach anyone on the phone that knew what they were doing ! Worst experience I’ve ever had.

For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver.When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan.AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly.With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life.*Limitations and exclusions apply.
AFC Home Warranty (afchomeclub.com) has 517 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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S. M.
It took almost two weeks to get my washer fixed! Could never reach anyone on the phone that knew what they were doing ! Worst experience I’ve ever had.
customerAMDM
Need to be up front about percent of service cost after deductibles
Mike B.
Had AFC for about three years, every claim is argued!! they will always find a reason not to pay!! Then they called to ask about renewing, no way, no how!!
Emerson M.
Ittook8daystogetarepairpersontomy house. He wasn't sure what was wrong He went back to order 3 items. Never heard from him again. Had a different person arrive about 4-5 days later. He said 2 of the items were working fine. He tried to order the 3rd part and it wouldn't allow him blaming the failure of a spring on us. I lost everything in my refrigerator and freezer. You're lucky this review is a 2.
M W.
WARRANTY IS GOOD EXPENSE, BUT WHEN YOU HAVE TO USE IT, THEY HAVE TEAMS TO "DENY" CLAIMS...
Response from AFC Home WarrantyDec 15, 2025
Hi Mark, thank you for taking the time to share your thoughts. We understand that home warranties can raise questions or concerns, especially before a claim is needed. After reviewing your account, we do not see any service requests or claims submitted on your policy since it began in July, so no claim decisions or denials have occurred. If you ever need assistance or have questions about coverage, our team is available 24/7 and happy to help. Regards, AFC Home Warranty
customer
They started off lying about coverage. If I had not call back to verify it would had went undocumented. I have read some of the BBB complaints and they all say the same about only paying $100.00 toward a claim. I hope I don't ever have to go through that non-sense. I paid for a year based on the coversation I had with the sales manager. I hope He holds true to his word.
customersahelly
You don't cover anything when you have a claim
Jan W.
I paid for repairs and have been waiting over 2 months for the reimbursement on two separate issues.