AFC Home WarrantyReviews of afchomeclub.com

The people who sold us our home purchased a home warranty with AFC Home Warranty for us. When our furnace began smelling like melting wax we had it inspected and were told that it needed to be replaced. AFC is refusing to replace it, saying that it doesn't cover heat exchangers. They claim that is a secondary issue. The heat exchanger is literally inside the furnace. The technician had to take the door off the furnace to get to it. There is no way you could operate the furnace without it. He called it the “center” and the “heart” of the furnace. This is their tactic for getting around having to replace the furnace. If you look at the terms and conditions it says they will replace both furnaces and air conditioners, but then under the exclusions they list all of the parts of furnaces and air conditioners to get around having to pay to repair or replace anything. AFC is not a business, it’s a scam!

The agent explained everything and answered all of my questions.

Richard was very patient explaining terms. Great purchase experience to keep peace in mind.

You broke the contract what you did

Our salesmen Richard Clemons was a pleasure to speak with and explained the warranty details and answered all of my concerns. We have not used our service yet so the real test will be when we call to have an issue addressed. We cross our fingers that it never happens but on the off chance it does We hope that AFC will live up to the hype.

Worse place to make business

My stove stopped working and I filed a claim on 8/15. Two weeks later they finally had someone to come and diagnose the problem. It was not able to be fixed. I took the cash out option of only $443.00 on a $1200.00 range. I went to Lowes on August 30 and purchased a new range. I had to pay for it first and then submit the receipt which I did on the same day. After 2 weeks I called for the status of my rebate. I was told that they have a 3rd party vendor who processes the rebates and that it takes up to 8 weeks to process. I made several additional calls and was told the same. I was informed that I would have my check October 31. October 31 came and went. I finally received the check on November 3. I called to cancel my coverage and again, I got transferred multiple times

I have had AFC Home Warranty now for two years. Last year, my furnace stopped working and I reached out to AFC about getting a technician to service the furnace. AFC was having a hard time finding someone and encouraged me to find my own technician and said that they reimburse the work. I did that and my repair was not reimbursed at all. Once it was time to sign up again, my account manager assured me that was a fluke issue and said to reach him personally if that ever happened again. My hot water heater stopped putting out water on Monday and I reached out to AFC to get repair started and request a technician. According to the contract a technician should be assigned within 24-48 hours. It is Friday now and I have called multiple times every day and still no technician is assigned and I am still without hot water. I have yet to hear from a supervisor as requested. This company so far has been in breach of the contract and does not deliver the services they are supposed to provide.