Aetna Inc.Reviews of aetnabetterhealth.com

As a rendering provider we have submitted several applications to join this network all to no response, even when we are indicating that their patients are knocking our doors for services. They don't seem to care for their policy holders. Terrible outsource of their customer support staff. I was holding for 1 hour and 30 minutes with their provider's relationship line. Once they transferred from the Philippines or wherever the service center is located, the call ended up dropping. Very dissapointed.

Signed up with Aetna Medicare Advantage 1 year ago and am renewing. Compared to my previous experiences with Blue Cross/BS, Aetna is far superior with customer service and responsiveness. Also, Aetna has all of the teaching hospitals and their physician plans as participants in my area.

I signed up with an Agent for Medicare Aetna advantage. I was told a certain medication I take every month would be free, when the first month rolled around they charged me $100 for the Medication, I filed a grievance which is a form to give us hope that something will be done when in reality their decision has been made well ahead of the grievance which was rejection, the med increased to $200/month I called back in vain all I can do is wait for open enrollment to get rid of these bloodsuckers. If anyone on the other end of the phone tells you to file a grievance tell them you'll get your lawyer instead, greivances are there to give us false hope, nothing else. Virginia Kennedy

i contacted the plan regarding sequestration payment that was not identified by service line as specified my Medicare. I was provided the information because i demanded that they provide a line item amount versus a overall amount. I then asked to speak with a provider service representative and was told we were out of network and no help was available. I asked the representative why do i have a check for a office visit if the provider is not in network. I asked the representative to check by the rendering provider and he was in network, I then asked how can the doctor's corporation not be in network but the doctor is in network since 2012... I signed the contract and payments are being sent to the corporation. The reason i actually called was because the sequestration was being taken as a single item versus a per line item as it is outlined in the Medicare guidelines. All that i was given was the e-mail address of the provider relations representative because they do not take calls. i have the Medicare job aid regarding sequestration and item 7 clearly proves my point, just tell me where to send so you can fix this issue.