RL
Run around
I called to find out if a chiropractor was covered. The rep basically said yes they cover it and no they don't cover it. The call was a run-around of conflicting answers. I obtained a referral from my pc and called a second time looking for a straight answer. This time I was told that only in-network providers are covered. There are none in my area. I was then instructed to have a chiropractor agree to accept payment from Betterhealth by filling out a form. Apparently, I was somehow supposed to know in advance that this is what I needed to do. Finding a chiropractor that will accept payments from this insurance is pretty much like looking for a needle in a haystack in my area. None of this information is easily available anywhere I have found. When you first make the call you are informed by the automated system that there will be a survey after the call and to stay on the line if you want to take it. Reps seem to have the ability to block the survey as there was no survey after either call. I guess only offering surveys to callers that can be helped is a good way to make it seem like they are doing a good job.