Diana
Excellent customer service
I had a bit of a complication in my experience with Aeticon and it all turned out great. I ordered through Broken Knuckle Apparel and when I got my credit card statement, I didn't recognize the Aeticon name and didn't even see the exact products I ordered on the website. I tried to contact them but it was a weekend so they were not available. Worried that the card was compromised, I contacted the credit card company and the charge was disputed while they sent me a new card. When Emma Catherine from customer service contacted me early the next week, I figured it all out but forgot at first to call the credit card company. It took a few emails back and forth to get it all straightened out but the service I received the entire time was fantastic. AND, my husband loves the railroad shirts I got him for his birthday! Thank you Aeticon and Emma Catherine!
Response from Aeticon LLCApr 21, 2026
Hi Diana, thank you so much for sharing your experience — we truly appreciate it! We completely understand how confusing that situation must have felt at first, especially with the billing name and timing over the weekend. We’re really glad everything was able to get sorted out, and it means a lot to hear that our team could support you through it. Emma will be especially happy to see your kind words — we’ll make sure to pass them along! And most importantly, we’re so happy to hear your husband loves the railroad shirts — what a thoughtful birthday gift! Thank you again for your trust and support — it truly means a lot to us. Warm regards, The Aeticon Team

