Aeticon LLCReviews of aeticon.com

Response from Aeticon LLCSep 6, 2023

Hi Tee Simms, We're truly sorry to hear that you were not satisfied with the hat product you received from us. We've reviewed your order and have decided to issue a full refund. Perhaps you did not notice your bank's notification. Please kindly check your bank account to confirm. Our customer service team will reach out to you shortly to provide further clarification on the matter. Once again, we sincerely apologize for any inconvenience this may have caused you so far. We are committed to improving our product quality and customer service going forward. Best regards, Aeticon LLC Customer Service Department

Response from Aeticon LLCAug 22, 2023

Hi Joseph Pellerin, Wishing you a great day. We've received your feedback about not receiving the ordered polo shirt from our store. However, we regretfully inform you that our Aeticon store doesn't offer any polo shirt products. There might be a mix-up; please kindly verify your supplier and order details for accurate information. Best regards, Aeticon LLC

Response from Aeticon LLCAug 18, 2023

Dear Onyx Triq, We sincerely apologize for the product you received from us not meeting your expectations and for any inconvenience this issue has caused. To better assist you with resolving this matter, kindly reach out to us via email at "[email protected]" or leave your email address for us to proactively get in touch and provide support in resolving this issue. Thank you for bringing this to our attention, and we look forward to resolving the matter promptly. Best regards, Customer Support Department Aeticon LLC,

Response from Aeticon LLCAug 10, 2023

Dear Nahum Flores, We sincerely apologize for any inconvenience you're currently facing with our services. Your satisfaction is our top priority, and we deeply regret any issues you've encountered. As you might know, since your product is custom-made, it requires additional time for production. This might result in a slight delay in the delivery process. Rest assured, we are actively addressing this situation to enhance your overall experience with our services. Regarding the missing item from your order, we are in direct communication with our production team to investigate this matter thoroughly. A dedicated representative from our team will be reaching out to you promptly to swiftly resolve this issue. Thank you for your patience and understanding during this time. We appreciate your trust in us and are committed to delivering the best possible service. Best regards, AEticon LLC

Response from Aeticon LLCAug 8, 2023

Dear Katie, We truly apologize for the problem you encountered with our service. We deeply regret any inconvenience or frustration this may have caused you. As a token of our apology, we would like to contact you via email for intensive support to the problem. Could you provide your email address so we can easily check for your order's information, or you can contact us at [email protected]? We are looking forward to hearing from you soon. Yours sincerely, Customer Support Department Aeticon LLC

Response from Aeticon LLCJul 20, 2023

Dear Lynne Cummings, We sincerely apologize for any inconvenience our services may have caused you. It has come to our attention that there might be some confusion regarding our shipping timeline. The 5-8 days displayed on our website represent the shipping duration, but it does not include the actual production time for custom-made products, which typically takes 10-14 business days. We hope you understand that as your order is "made on demand," it requires more time for fufilment and completion. Please be assured that every single order we receive is handled with great care and attention to detail to ensure utmost satisfaction when the product reaches your hands. We would also like to emphasize that we are a reputable company, and all orders are dispatched to our customers. In the event of any mishaps during the shipping process, we will do our utmost to provide the best possible support and assistance. Kindly review the email address used for your order placement, as an order confirmation email will be sent to you immediately after making the purchase. Once again, we deeply apologize for any inconvenience caused, and we encourage you to reach out to us directly via email at "[email protected]" for any queries or swift assistance. Thank you for your understanding and we look forward to serving you soon. Best regards, Aeticon

Response from Aeticon LLCJun 27, 2023

Hi Andrew, We are writing to sincerely apologize for the inconvenience caused by the recent issue with your order. We understand that despite our efforts to send the package to the address you provided, you have not received it. We deeply regret any frustration or inconvenience this may have caused you. After carefully reviewing the matter and considering your status as a valued customer, we have made the decision to resend a new package to you. Please allow us a few more days to process the shipment, and you should receive the new package promptly. We want to assure you that we are taking this matter seriously and working diligently to rectify the situation. We apologize once again for any inconvenience caused and appreciate your understanding and patience throughout this process. We look forward to resolving this issue and providing you with a seamless shopping experience. Best regards, Aeticon

Response from Aeticon LLCJun 13, 2023

Dear Kim, We sincerely apologize for the inconvenience caused by the product you received, which did not meet your expectations. At Aeticon, we always strive to provide our customers with the best possible service in order to ensure a great experience. In order to address any concerns you may have about the product and provide a suitable solution to this matter, we kindly request that you provide us with your email address or send an email to us at "[email protected]". Once again, we deeply apologize for any inconvenience this may have caused you. Yours sincerely, Aeticon