AeropayAeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy.Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience.Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.
Aeropay (aeropay.com) has 334 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Administration & Services · CHICAGO, Illinois
Excellent
Administration & Services · Chicago, Illinois
Excellent
Administration & Services · Chicago, Illinois
Excellent
Administration & Services · Cary, Illinois
Excellent
334 approved reviews, newest moderated first
Harry J.
Been hoping to get some money I withdrew from a game site I play on to my chime account it says the withdrawal process is quick but still nothing and can't find a status of the transfer anywhere this sucks next time I'll stick to crypto since it's instant this is stupid
zach J.
I don’t normally leave reviews, but this company absolutely exceeded my expectations. I had an issue around 8pm, sent them an email (not expecting to hear back until at least the next day), and they got back to me within the hour. I was able to have a conversation with their friendly service staff, and they solved my issue that night.
Response from AeropayFeb 10, 2025
Hi Zach! Thank you so much for sharing your positive experience. We appreciate your business! :)
Chelsea C.
WORST CUSTOMER SERVICE EVER. Worked ok for the first purchase, after that expect to email their support and not get a reply. I have had issues 8 times , none resolved. You will not be able to make purchases.
Ty M.
By far the worst customer service when it comes to dealing with transfers. I want to get my funds out and to do that I need to resolve an email change issue but they don’t even respond all they send is an email and say they’ll help shortly even though I’ve been waiting for at least a month it’s ridiculous. Then I try to use the live chat and it’s not even on the damn site like what is going aeropay.
Response from AeropayFeb 3, 2025
Hi Ty, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Shell X.
I wish I could give negative stars .. no live support customer service still haven’t gotten my mot still waiting on even a e mail from them from now on any company using Aeropay I will NOT be doing business with them .. do not do business with with Aeropay !!!!!!!!
Response from AeropayFeb 3, 2025
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Ja
Customer support just ignores all my support requests ive sent multiple in multiple days. Also live chat on the website is a scam i sent messages and hours and still no responses.
Response from AeropayFeb 3, 2025
Hi Ja, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
That guy With the F.
1 star is not even low enough. Live support is a facade to get you in a Lul of comfort yet when you need it it's completely non existent. I've been in live chat for over 7 hours about a simple transfer. They boast all this customer 24/7 bs 365 yet it's been 3 days since I got the email saying one business day. Absolutely worst customer service when handling people's money.
Response from AeropayFeb 3, 2025
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Matt K.
An awesome way to pay at the dispensary. I use Aeropay every time I go. No need to bring cash and it saves time. If you are not preordering and using Aeropay, you are doing it wrong.